Lamp socket not working on V4

So, just installed my 1st v4, specifically purchased 3 to get access to lamp socket back. Well, it’s not working. Not finding or connecting. Not sure what to try here.

I spoke with somebody who got theirs to work with the lamp socket, so I know it can work. If I were in your shoes I would try going through some of these support steps for it:

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Yeah, I attempted all that stuff a few times. Even tried removing from my account and trying on a different lamp socket… same error. Weird.

Did you remember to connect the v4 to the socket with the special cable that came with the Lamp Socket?

I used the cable that came with the lamp socket, yes.