Hi! I cannot get this to pair with my phone. I didn’t install it. The doorbell says it is paired but nothing is on my phone. How do I get help with this? THANKS! Oh, and there is also a chime thingy that is plugged in to a plug inside the house.
can you post a photo of said doorbell? we should be able to help you through this I belive. Unlike our old outdoor cams which were locked to a base station unless you followed a certain process the doorbells which are locked only to actual fixture are able to be reset to my knowledge and you should be able to set this up fairly easy.
EDIT- Being that you’re a recent join I don’t think you’ll be able to post photos yet, so if you happen to have a Google Photos account or Dropbox, upload the photo there and post a link here and we’ll be able to see it that way. We do this for newer accounts for security reasons so as to stop unwanted posts from bots and numerous other spammers.
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Welcome to the Forum, @jodylappin! 
What have you attempted so far? Where are you seeing a message that the doorbell is paired, and what specific model do you have? You tagged your topic for Video Doorbell v1, which is the original, and you also chose the Chime Controller tag, but the original doorbell doesn’t use Chime Controller because it’s incapable of actuating a home’s built-in chime. Chime Controller initially shipped with Video Doorbell v2 but is also capable of working with Duo Cam Doorbell and Battery Video Doorbell if those are wired. The other possibility is that you have Video Doorbell Pro, which also does not use Chime Controller.
If you’ve already downloaded the Wyze app and created a Wyze account, then my next general recommendation would be to do a factory reset for whichever doorbell you have, and you should be able to find instructions for that in the Help Center, but you’re always welcome to ask more questions here if you run into problems. Providing specific details will help others to assist you.
Congrats on the new house!
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my guy @Crease We each have our applications and how we approach troubleshooting and sad to say that his is far more in depth and detailed. I resort to asking questions before giving any answers if possible. If possible follow details first as it might lead you to unexpected results, but if you are unable to discover anything, using my methods if possible post a picture of what you have and we can help you decipher the rest. And as my brother said, Congrats on the new house! I’m sorry I missed that before
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For future reference, new users (Trust Level 0 [TL0]) can upload one image per post. Sharing a photo of the doorbell is probably going to be the easiest way to figure this out, so I completely agree with that. 
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different methods, same conclusion,
this is yet again our teamwork. I love it
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See original post. I uploaded a picture.
Thanks!
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That’s the Video Doorbell v1, so I removed the chime-controller tag from your topic for better classification. You’ll want the instructions in How to factory reset your Wyze Video Doorbell so that you can essentially set it up as a new device in your Wyze account, and this is the Help Center section that applies to your doorbell model.
Did the previous owner leave the Wyze Chime behind? If not, and if you need a chime for your doorbell, the type of chime that originally shipped with this doorbell appears to be no longer available, but you can use Universal Wi-Fi Chime with any Wyze video doorbell or Cam.
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Thank you! The previous owner left the chime behind as well, and when you press the doorbell button, the chime works in the living room. The problem I am having is that I followed the instructions to reset the doorbell and did that successfully. The doorbell now has a solid white light on the front. But when I go to the app, my phone will not connect with the doorbell, so I have no video.
As directed, I set the wifi to 2.4ghz, and that enabled my phone to find the doorbell. But it still won’t actually connect.
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That’s good. That tells you that the Video Doorbell’s connection to the Chime is intact. That uses a separate radio connection (in the 900 MHz frequency range, so that doesn’t involve Wi-Fi or Bluetooth).
According to the Quick Start Guide, you should see a solid blue light when the doorbell is connected to your network.
I’m not sure precisely what you mean by that (something you did on your phone, something you did on your router, something else?). What I would try is this:
- Turn off any 5 GHz and 6 GHz radios on your network. Log into your Wi-Fi router’s Web interface (or use its app) and make sure that only the 2.4 GHz SSID/radio is operating/available. This is temporary, and you can turn the other radios on later. (I understand that some eero devices have an app feature that essentially “pauses” non-2.4-GHz Wi-Fi to make this easier, so that might be an option if you use that.)
- Turn off mobile data for the phone you’re using with the Wyze app. You want to make sure that your phone’s only Internet connection is through your 2.4 GHz Wi-Fi during device setup.
- Reset the doorbell with the button on its back as before.
- In the Wyze app, tap the Home screen upper-right ➜ Device ➜ Cameras ➜ Video Doorbells ➜ Wyze Doorbell and then walk through the in-app setup. You can skip the installation tutorial, and the app should prompt you to input your Wi-Fi credentials if they’re not already stored. At some point, it should generate a QR code for you and instruct you to show that code to your doorbell’s camera so that your Wyze Doorbell can receive the Wi-Fi information it needs to connect to your home LAN.
- If that all works as expected, then you should be able to name the device and have it appear for you in the app. At that point, you can re-enable mobile data on your phone and any 5 GHz or 6 GHz Wi-Fi SSIDs you were using before.
If that doesn’t help, then I’d take a look at Wyze Video Doorbell Setup Troubleshooting.
I don’t know what router you have but are you able to check the tag on the inside of the doorbell and see MAC address? If you knowledge of the inner workings of your router and it has the capabilities you might be able to go in and see what devices are connected to your router and making sure that MAC address is will tell you if you have a good connection or not.
That solid white light should indicate that you’re connected correctly but I wonder even with the reset if somehow it’s still connecting to the old account. To my knowledge that’s not one that has to be deleted from the old account 1st that reset should refreshed everything and allowed you to do the whole setup.
You know what in thinking about your articulation on something I have to ask, you said that you enabled your phone to find the doorbell but that it doesn’t connect there, I’m thinking you’re selecting the wrong doorbell, this particular doorbell does not work off of Bluetooth and thus the phone connects only to it through Wi Fi, so much like the older cameras that you had to show the QR code in the A to the doorbell to allow it to get the credentials to connect I’m thinking that’s what’s missing. Please correct me if I’m mistaken here. With our newer cameras and doorbells the phone will “find” The device using Bluetooth low energy and connect this way eriod you no longer have to show it a QR code which makes esecially outdoor setup a lot easier!
I found one video of the in app set up showing the qr and in app walk through.
Thank you all for your help so far. I have managed to connect the Wyze doorbell to my phone successfully! My phone now notifies me when there is someone outside or ringing the doorbell. Yay!
Unfortunately, in the process I seem to have dropped the connection between the doorbell and the chime that used to work. And now I can’t figure out how to reconnect it. I hit the reset button until it blinks but my phone cannot seem to find it, despite being right next to it.
Suggestions?
I’m glad that you’ve been able to make some progress and get the Video Doorbell attached to your Wyze account. I’m not quite sure what this means:
If you’re talking about a Wyze Chime that should’ve been included with the original Video Doorbell, then—as I noted above—this uses a separate non-Wi-Fi radio connection to your doorbell camera unit; it does not connect to your phone. What happens if you follow the directions in the Wyze Chime Setup Guide or the Help Center troubleshooting article for Wyze Chime and Video Doorbell pairing? Please note that the Quick Start Guide (linked above) has a section that describes the status lights for both the Video Doorbell and Chime, as does Understanding your Wyze Video Doorbell Status Light.
If you’re trying to connect a Universal Wi-Fi Chime, then that product actually does use its own Wi-Fi connection and is setup via the Wyze app on the phone as a separate device through the normal add-device process.
If you’re unsure of which chime you have, then you’re welcome to share another photo. I would guess that you have the original Wyze Chime, though.
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