Doorbell Chime Wont Connect

Cameras
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I was able to successfully set up my camera and that is working just fine, i cannot get the chime doorbell to connect though. I have factory re-set it multiple times. i have tried different outlets all around the house.

after i enter my wyfi informatio and yes i made sure we are on the 2.4 not the 5g. it doesnt even try to pair, it instantaneously says Pairing Failed.

Can this chime just be a lemon? or can someone give me a hint to fix this.

Thank you!

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What specific products are you using? You chose the chime-controller tag without indicating which video doorbell you set up, and Wyze Chime Controller is a component that you would install if you’re wiring certain video doorbell models to low-voltage AC to actuate a home’s built-in chime. Are you maybe using Wi-Fi Chime or something else?

Also, please be aware that Wyze currently has an active Service Advisory:

You can follow that in the Forum and/or on the Service Status page.

You may just be trying to set this up at the wrong time. I’d consider trying again later, but it would also help to get your topic better visibility if you can provide details about your products as requested above.

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I saw my app glitching out earlier, i did not know there was a bigger issue.

I just reciently purchased the bundle Wyze Duo Cam Doorbell + Wi-Fi Chime all together in one box.

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Thank you for the additional information! I updated your topic’s tags to improve visibility. :+1:

Given the current service glitches, you may have just been trying to set this up at a bad time. If I were you, I’d wait a while, try again, and then post back if you’re still having issues. Some users have reported that their Wyze stuff is working now, so it’s possible that the outage has already been resolved, but I haven’t yet seen official communication to that effect.

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I am sad to report, that i am still having problems. It either gives me the same immediate “failure to connect" or it spins and says poor network connection. internet has been reset twice too since this new prompt. i am at a loss for what else to try and do. never expierienced this much difficulty with any other product.

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What specific troubleshooting have you attempted so far? When I’ve had difficulty with initial connections of stubborn IoT devices, I’ve had to do things like this:

  1. Log into the router/gateway/Wi-Fi source and turn off any non-2.4-GHz radios. If you’re using a dual-band router, you’d turn off 5 GHz; if tri-band, then 5 GHz and 6 GHz. I understand that some eero devices have a feature in their administration app that allows you to pause these higher bands so that they’re temporarily shut off in order to reduce the chance of interference when trying to set up a 2.4-GHz-only device. Maybe other brands have a similar feature.
  2. I don’t know if Wi-Fi Chime has a problem with WPA3 (or mixed WPA2/WPA3) for security, but you might want to change that to WPA2-only to see if that improves your connection results.
  3. Turn off mobile data on your phone. You want your phone’s only available connection to the Internet to be your 2.4 GHz Wi-Fi, because that’s what your Wi-Fi Chime needs to connect to. Make sure your phone is connected to your 2.4 GHz Wi-Fi.
  4. Ensure that both Bluetooth and Location features are enabled on your phone and that your Wyze app has permission to use both.
  5. Physically move the Wi-Fi Chime to a location where it’s likely to have a strong Wi-Fi signal. Set it up in the same room as your Wi-Fi source. You can move it later.
  6. If it’s possible to factory reset Wi-Fi Chime before attempting setup again, then I’d also consider that, but I’m not finding instructions for that anywhere. I’d maybe try holding the RESET button >10-20 seconds to see if that does it and then try again if regular setup continues to fail.

If you’re able to get Wi-Fi Chime to connect after doing this, then you can reverse Steps 1-3 above (re-enable 5/6 GHz, re-enable your phone’s mobile data, try re-enabling WPA3 while being aware that this could cause problems depending on how your router implements it) and then move the Wi-Fi Chime wherever you intend to use it in your home, noting that it should be plugged in within 30′ of your Wi-Fi source.

What has Support said when you contacted them?