Issue with Plus Subscription

I have the Cam Plus subscription but my motion detected events are showing as still shot thumbnails rather than videos. Do I need an SD card in the camera in order for them to show as Video?

Did you assign the license to your camera(s)? If not, you’ll get thumbnails.

Thank you for your response! I am assuming that I did - I only have one camera at this time, but tomorrow we are setting up another. Is there a way for me to tell if it is assigned to the camera?

I don’t have CamPlus, but you should be able to see licensing under the account/services tab.

I can see my subscription when I click into Accounts and Services - but not sure if that means it is attached to my camera.

CamPlus Lite shows an option to manage cameras: