I can’t answer your questions. This forum is primarily a user-to-user community. Forum Moderators and Forum Mavens are not Wyze employees. We are fellow Wyze users . Your best chance at getting your questions answered by Wyze is to post in the associated Wyze News topic: Service Advisory 02/16/2024. You can also speak to a Wyze employee/representative during their business hours: 206-339-9646 (US) or 581-500-1166 (Canada)