I would like to de-link Outdoor Cams from a malfunctioning Base Station and to re-link them to a brandnew spare Base Station. Is there any smart way to replace Base Stations for Outdoor Cams which are not easily accessible? (While connected to solar power panels, my Outdoor Cams are mounted at very high locations outdoors.)
If your base is broken and the cameras are not connected to it you are out of luck. The cameras have to be deleted from the base while ONLINE, they are tied to their original base forvever unless you delete the cams first while online then the base. This was done by design that if someone stole your WCO they could not set it up on another base.
@poor_financier If what Antonius says is true, which I suspect that it is, I would contact support and see what they can do for you.
It is WYZE’s WiFi base that stopped working and now that it has, it has rendered your cameras inoperable. If I were in your shoes I would definitely be reaching out to support.
I understand what WYZE was attempting to accomplish with their design. However, since the cameras are on your WYZE account, I would hope and think that they have a way to override things such that you can associate them with a different base on your account.
If not, anyone that has a base that bellies up is left with paperweights for cameras and a very bad taste in their mouth.
Watching this thread, as I have multiple WCO v1s and one V2, and 3 of my 4 bases in use. Would be a shame if Wyze is unable to look at my account and free up any WCO’s that are left ‘abandoned’ by a failed Base.
@Antonius The way I read the information in your last post: As long as the cameras are not deleted from the account, one may be able to set them up on a different base tied to that same account.
Granted, the info you posted does not specifically state that, but it does seem the key is not deleting the base or the cams from the WYZE account when the base takes a crap.
The article you linked states if the cams are left on your account, you will receive a notification when someone attempts to configure them with a new/different base. I would hope WYZE would be smart enough to see that “new base” is on your own account and therefore move the cams to the new base and forgo any notification(s). Of course that makes logical sense, which unfortunately is not always the way WYZE products operate.
Regardless, @poor_financier, I hope you have not deleted the cams or the defective base from your WYZE account! If you have, you may be completely SOL? If the cams and bad base are still on your account, I would place a small wager that WYZE support could work some magic to get your cams up and running on a replacement base. With that said, I suspect it will take major effort on your part to make that happen.
The Key is that you have to delete the cams from the base they were originally set up on while ONLINEconntected to the origianl base, account means The camera are tied to the original base for life unless you delete the both while they are still working and connected, cams first, then the base while ONLINE.
You will get no help ffrom WYZE. This Issue has been goning on for at least six years for members deleting problem WCO that were off line and could never connect them again. Numerous post in the last 6 years. Lucky for me my WCO v1 cams and base are still alive and working since 4 Nov. 2020. When they go to camera heaven/or WYZE hell no more battey powered cams for me.
I own a couple Outdoor Cam V1s. I bought them during the early release period. Honestly, the worst WYZE camera product I have ever purchased. I know some people really like them, but not this guy.
They have sat mostly collecting dust after about 6-months of use. I did dig one out to give it another try at one point, but that was very short lived. Early on, I spent some time with one of the founders troubleshooting issues here on the forum. Both he and I gave up on the v1’s.
I swore to myself then that I would NEVER buy another WiFi product (WYZE or otherwise) that requires its own base to operate. Remarkably enough, WYZE also saw the light and stopped doing that after the v2 Outdoor camera. For some reason I have held on to the gear and have yet to take it to the recycling center where it belongs. Of course I still have WYZE cam v2’s laying around as well. One v2 is actually still in use for the bridge/sensor capability associated with my front door.
I have yet deleted NEITHER the Base Station NOR three Outdoor Cams.
In a week or two I would climb up ladders to detach Outdoor Cams from solar power panels and try linking them to a brand-new spare Base Station, while getting in touch with WYZE support in advance.
What color is the LED light on top of the base, yellow, red or no light? Have you tried another ethernet cable or plugged the base into a diffferent ethernet port? My base will go offline about every six monthts, I just just cycle the power source via smart plug and good for another six months.
Inter-Base Station transfer of Outdoor Cams is very straightforward. I am pleased to report that, having climbed up ladders and detached Outdoor Cams from mounting brackets (while cleaning lense covers of Outdoor Cams on this occasion), I have successfully delinked three Outdoor Cams from the malfunctioning Base Station and relinked them to the spare Base Station by pressing the SYNC button on the bottom of each Outdoor Cam.
Sincerely,
Note: The attached screencopy of WYZE app was taken after two Outdoor Cams were delinked / relinked.
That is great news! I figured as long as everything was still on your account you would be able to move them over to a different base. What say you now @Antonius?
Please note that DElinking from the Base Station (to which an Outdoor Cam is currently linked) is NOT required . . . linking an Outdoor Cam to another Base Station overrides the association of the Outdoor Cam to the Base Station (to which the Outdoor Cam is currently linked).
I love the NONE - Wi-Fi connectivity between a Base Station and (up to four) Outdoor Cams, as I do not like to emit too strong Wi-Fi radio waves outside my tiny house.
Having said that, I might switch to Wyze Solar Cam Pan when it goes 4K . . . in the distant future.
P.P.S.
I have not been aware of the QUICK setup method of linking an Outdoor Cam to a Base Station.
I believe that is the critical step here, and the only way to avoid bricking the cam. I’m guessing the old base has to be online in some fashion, either still connected to the cams, or still connected to the internet/wyze servers, but not certain on that. What you definitely do not want to do is unlink them or factory reset them.
If you read through the thread you will see the original base lost internet connectivity and more or less died. The true key here is DO NOT delete the old base or the cameras from your WYZE account. In fact, it sounds like it is best to leave the cams associated with the defective base in your WYZE account.
Wait until you have a new base added to the account, then use the setup button on the cams to associate them with the new/working base. Once the cams are up and running on the replacement base, you can safely delete the defective/old base from your account.
Thank you very much for having kindly summarized my clumsy responses. I would agree to your recap 100%.
In my particular case the malfunctioning Base Station was completely OFFLINE although it was properly connected to a genuine AC/DC power adapter and wired to a router.
Without deleting either the malfunctioning Base Station nor Outdoor Cams (three in total), I added a spare Base Station to WYZE app (to my WYZE account). The rest of the setup was very straightforward with no hiccup.
Thank you for your kind words. The true thanks goes to you for figuring this out! Nice job and thank you for sharing how to properly handle a dead base station.
To help others moving forward that much more, you may want to mark my summary post as the solution? This way others will not have to read through all of the posts to figure this out.