Hello all. Just received my home monitoring kit this week…working through initial setup to replace my Ring home alarm. So far, I’ve just setup one keypad (I have 2), the base unit, and one door sensor. I want to be sure that I like it before removing all Ring sensors. First impression…not bad…I …

Getting the exact error with my home monitor setup process in Alberta as well. Let’s me know once the fix is available.

I’m having the same issue… does anyone else think it’s funny how they launched this with all the hype and it doesn’t even work lol. Can we at least have the option to bypass it and just use the hub locally to monitor the sensors?

Just received the home monitoring device yesterday and I’m facing the same issue where postal code is not accepted while setting up. Following this thread for further updates. Location - Ontario.

I think monitoring the sensors locally does work by skipping the Home monitor setup

Same problem, also in Ontario. If I put in 5 numbers (like the hack that used to work at gas pumps in usa asking for your zip code for a credit card where supposedly you could use the 3 numbers in your postal code then add 00 ) the red box for that field vanishes and you can go to the next step. But…

Postal code seems to work for me when using an android. Had the error and couldn’t move ahead when using iphone or ipad. Seems to be a bug on Wyze for iOS?

Also there doesn’t seem to be an ability to order additional hardware for home monitoring in Canada after initial purchase. Any attempts to purchase hardware redirects to US site, otherwise isnt there. When speaking with support, they confirmed this and advised currently the only way to purchase add…

We are investigating an issue with addresses in Canada not being verified properly and hope to have a fix out soon. I am sorry for the trouble.

We have released a hotfix that should address this issue. [image] Wyze app 2.37 Hotfix and Wyze Sense Hub 4.32.11.365 Released - 11/28/22 Wyze News We are releasing 2.37 app hotfixes today to fix bugs in Cam Plus, Rules for sensors, and Canadian addresses in Wyze Home Mon…

Hello Jason, It’s good to hear that Wyze is working on a fix for this. However, although Wyze pricing is extremely competitive, it would appear that people are paying for a service they are not receiving and it’s no fault of their own. In addition to this issue, some may have cancelled their curren…

Initial feedback for Home Monitoring

Services & Integrations

WyzeJasonJ November 28, 2022, 10:16pm 21

We have released a hotfix that should address this issue.

Topic		Replies	Views
Home Monitoring Sytem . . . a Bust? Services & Integrations troubleshooting , android	24	4713	September 1, 2021
Wyze Home Monitoring Service with keypad, sensors, and 911 dispatch Wishes Granted wish-granted	92	17051	June 16, 2021
Ability to add and change phone number for home monitoring Wishes Granted wish-granted	38	3835	July 27, 2022
We need your input and we have a GIVEAWAY - Wyze Home Monitoring Week 4 Wyze News	269	11210	March 23, 2022
Wyze Home Monitoring (HMS) - Provide service to Canada Wishes Granted home-monitoring , wish-granted	7	245	November 9, 2021

Initial feedback for Home Monitoring

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