Security armed itself

I recently ran out to the store and my home monitoring apparently activated itself, and I’m curious if this happened to anyone else?

1 am, and I decided to go to the gas station, family asleep, went out the back door to not wake anyone, and didn’t even take my phone. Come back 10 min later, confused about the dinging, grab my phone to press disarm asap, got “must use keypad to disarm” message in the app, alarm went off because I didn’t get to the keypad fast enough at another door to disarm.

Somehow (& thankfully) no one woke up, but that’s part of the confusion, no one else could have set it, I couldn’t have even done it accidentally on the app since I didn’t have my phone with me, and I entered through the same door I left through, so it would have gone off as I left if it were somehow armed before leaving.

Wife asked in the morning when she saw the missed alert on her phone, so we talked about it, and 100%, no one armed the alarm. Pretty weird. (Had the service a few years, and this was a 1st.) Kinda wishing there was a log of what device set it to armed, but logs only show basic details, and now I’m curious if an account could have been compromised.

As a side note, it’s also a little concerning no one woke up from the full alarm, so I’m upvoting that a hub extension of some sort or 2nd alarm siren is needed as future developed device for multiple story homes.

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Many of us have asked for better audio from the keypad so we can hear when there’s a change in the status. Still waiting.

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In this case, the hub is in the room I exited from, so I would have heard a status change without issue. The concern of 3 family members on the 2nd floor never hearing the siren actually go off would likely need another siren on that floor to have been more effective, not just keypad status change notifications.

I did realize I can technically do this with smart speakers (like Alexa) as additional siren devices.

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