IMPORTANT FIRMWARE UPDATE: Wyze Robot Vacuum 1.6.97 and Wyze Plug 1.2.0.76 Released - 1/18/21

[rcpostel]

Great update, this introduced some really important features for this vacuum. Thanks for the quick work!

[wizll]

@gszuch

This is what my vacuum is doing. I have tried uninstall/reinstall of the application with no luck. When I log back into the app it still shows the Updating… status. The unit lights are slowly flashing or pulsing. I started the firmware update over an hour ago and it has yet to resolve.

yep that’s what mine is doing also. it has been over a day like this now.

[xtremehumvee84]

Anyone know of what hardware/design changes there are with the newer plug?

[Drewdown227]

Vacuum was working fine all day aside form room editing. Now all of a sudden it’s disconnected flashing white lights. I tried to reset and add the device about 5 times now and it keeps failing. It looks like many users are experiencing this.

Wyze I think your updates broke the vacuum can you please advise?

[ceegeekay]

My vacuum is disconnected from the internet. A reboot did not fix this issue. Multiple people on reddit are having this problem as well: https://www.reddit.com/r/wyzecam/comments/l1kzar/the_robot_is_disconnected_from_the_internet/

[Philip71]

My vacuum is blinking white lights as well. It shows disconnected on the wyze app. It is connected to my router and is pingable with some dropped packets.

[HeyDaveA]

Same - updated to 1.6.97 yesterday and it worked fine, worked this morning and now it’s just flashing white and can’t get it to connect (it charges right new to my router). My camera clear out in the yard is connected just fine.

[mwa206]

I’m having the same problem.

[HDRock]

It seems this is becoming a widespread issue.

Robot is disconnected from the internet

Vacuum was sitting in charging station - now flashing white and app says “THE ROBOT IS DISCONNECTED FROM THE INTERNET” iOS app here and will only setup with iPad not iPhone 5G wireless turned off restarted app removed vac from charge station and restarted - WHAT I MISSED BEFORE SETTING UP AGAIN ** - hold 2 buttons for 30 seconds for factory reset** hard restart of iPhone and iPad deleted vac set up again STILL DISCONNECTED FROM THE INTERNET update: iPad app says 1.6.3 but the iPhone WY…

[ahocker]

Same issue as well

[jkish68]

Same problem here

[WyzeJasonJ]

This is being looked into

Service Status

[diArdi]

I updated firmware a few days ago and edited the map. Our vac has run flawlessly. I read it clean one room today When I got home I had it come out from underneath the cabinet where it charges, (no problems with internet connection at all having it there), so that I could empty the dustbin. I had it return to the charger and it disconnected from the internet. First time in a month that has happened. I cannot get it to reconnect. I don’t want to set it up as a new device because I don’t want to lose the maps. Any suggestions?

[pelzer85]

Yes. I am. Just flashes white and shows offline in the app. App is up to date.

[WyzeJasonJ]

Wyze Robot Vacuum Disconnected From WiFi - 1/20/21

1/20/21 4:13 PM PT - AWS reports that we should be back online now. If you are still having trouble connecting your Wyze Robot Vacuum to WiFi, please contact Wyze Customer Support. 1/20/21 4:00 PM PT - Some Wyze Robot Vacuums are having difficulty connecting to the internet. We are working with AWS to resolve this issue and apologize for the inconvenience. We’ll keep you updated here and through the Service Status page:

[jbbrown79]

Mine just connected. Solid white light now.

[Seapup]

Mine just came back online too.

[jkish68]

Mine is online now

[nosuchname]

doooh - I updated the vac firmware 8 hours ago, then reset the vac wifi, and I deleted my vac from the app. Also updated the phone app. Did I just bone myself?

23 MINUTES LATER - after I deleted the original vac from phone app, then I was able to add a new vac, and I was able to make the network connection that would not go finish before. Ahhh…

I do get the feeling Wyze staff are watching this thread.

[rdnaskela23]

Hmm, originally I updated to .97 and everything looked great. Had it vacuum a couple of rooms. This morning woke up, opened the app, and it says the vacuum doesn’t have a map. Anyone else not seeing their map today? Wondering if I should have it remap, or wait a day to see if it comes back.