Wyze Robot Vacuum 1.6.97 and Wyze Plug (the newer version with a key design on it) 22.214.171.124 have released! These add support for room editing and match a server-side change for the vacuum and fix a plug bug with the status light.
If you have a Wyze Robot Vacuum, please update as soon as possible so your service isn’t interrupted!
I had this problem yesterday as well. The firmware would not update. Another user suggested uninstalling and then reinstalling the Wyze app and then trying to update the firmware. That worked for me! Give that a try.
Woo Hoo, room editing is here!! Easy to use as well, bonus! Thank you Wyze for listening to us all. But, I still have a small issue - mapping missed a bathroom, how can I add it, or (holding my breath) do I have to re-map the whole house? Finally, what does re-set map on the settings menu do? Thanks, Rodney.
tried re-installing app, but when i tap into the vacuum in the app it just goes to the updating screen with the gears, and seems to be doing nothing. been over half a day now. vacuum itself is pulsing with white lights, and a brick now. it was working just fine prior to trying to update the firmware. how do i get it going again. this is quite frustrating.
This thing is junk. Started vacuuming and then gave a message to move to a level surface which it is on. It is now is stuck running in a circle and has been moved several times. Power button doesn’t work. Anything I try in the app causes the vacuum to say to move to level surface. I have it outside circling now so that the battery can die and I don’t have to listen to it. Of course, Wyze has no live support. What garbage!
was your vacuum pulsing white at any point? reinstalling the app doesn’t do anything for me as it doesnt seem like the vacuum can reconnect to internet after I first initiated the upgrade. it’s stuck in limbo
This is what my vacuum is doing. I have tried uninstall/reinstall of the application with no luck. When I log back into the app it still shows the Updating… status. The unit lights are slowly flashing or pulsing. I started the firmware update over an hour ago and it has yet to resolve.
Updated my Vacuum now it sits blink white lights and will not respond. What can I do? Also while it was charging I tried to merge rooms and name rooms. It failed each time. I was really happy with the vacuum and now the update.
This is the same issue I have been having. Was told on another thread that the lines must be on exterior walls, but as far as I can figure out they are and no matter what portion of the map I move the end points to, it gives me this same error message.