This is going to escalate to a legal issue.
They advertise a feature that patently DOES NOT WORK.
FIX IT, OR TAKE IT OFF YOUR PACKAGING, AND START ISSUING RETURN/REFUND SHIPPING LABELS FOR ALL WYZE PRODUCTS THAT HAD IT ON THE PACKAGING.
You can cooperate voluntarily, or the customers can form a class action. The latter will be very nasty. The ‘injured class’ is basically anyone who bought a product with ifttt on the box, so… 90% of your customers? That would end Wyze as we know it.
It will be a lot cheaper and instill far more good will, if you just fix the [mod edit] bug already. I’m done waiting.
MOD NOTE: Post edited to conform to the Community Guidelines.