I need help get my bulb back online

Power & Lighting
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Just got a wyze bulb. Set it up whole nine. Now my bulb is ofline dont know how to get it back online. There is a new update in the app try to update many times but it would not update. Can i get some help

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Welcome to the Forum, @tynisha_lib! :wave:

Please note that this is primarily a user-to-user support community. What troubleshooting have you attempted so far? Have you tried power-cycling the bulb (turning it off at the switch for several seconds and then turning it back on again) to see if that helps it re-establish a connection? What about rebooting your router? Have you tried the factory reset procedure? (That link will also get you into the Troubleshooting section for Bulb Color at Wyze’s Help Center, so other articles in that section might assist with your problem.)

If none of that works, then I’d consider opening a ticket with Support.

This is how I prefer to submit tickets (you can click/tap to expand this):
  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct.
  4. :point_up: Repeat Step #3. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. Click No, I do not like chatbots.
  6. Click This is about a product.*
  7. Click Other.*
  8. Click Create Ticket
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

Note that if you open a Support ticket this way, the first response you receive is likely to be from their AI-enhanced bot suggesting these same kinds of troubleshooting measures, so it’s probably best to try those now and get them out of the way in case you truly do have a problem bulb.

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎

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Thank you so much for your advice.

1 Like
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You’re welcome. I hope that at least some of it’s helpful and that you’ll let us know of a resolution so that the rest of the community can potentially benefit.