I use the Hub with a motion and 2 entry sensors and for the last month the app has lost detection of the hub and thusly all of the sensors until I reboot the hub, twice… I have to manually press the little button on the back. This has only started happening within the last month or so, anything going on I need to know about?
I depend on the entry sensors for security as well as for general information; I use Alexa to announce when these doors open and close and I use the motion sensor to turn certain lights on and off (basically as an occupancy/vacancy scenario) so the sudden unreliability of the entire system is a bit jarring.
Anyone else having issues?
Hey I’m having the same issue. I submitted a log also. It happened yesterday. No door sensors or motion show up on app that it was triggered. No sound coming from the hub either. There is a light to blinks when the doors open and close.
Ahh. Thought I was alone. Well so far it hasn’t happened again but if it does I’ll be forced to retire the hub and move to something else. Maybe back to my SmartThings Zwave or buy some Matter contact sensors.
I rebooted my internet router 6 days ago, and my Sense Hub is such a baby it still can’t find its own wired internet connection, or reboot itself. I have tried manually rebooting, unplugging/replugging everything etc etc. This isn’t the first time either. If internet or power goes out, it inelegantly fails, stays offline, often gives no warning that it is dead. It has sometimes self-corrected for no reason after many days or weeks, long after I have given up and just walked away in disgust. The one thing I want from a hub is to not have to look at it or touch it, ever, once it’s set up. It needs to elegantly reboot or reconnect itself after an internet or power outage. The bog-standard internet router I have from QwesturyLumink NEVER fails. Unplug data? Just plug back in. Power off for any reason? Once power is on, thing just fires back up and figures its own problems out. Many devices are like this, and it is what I expect. This is the second time I have long-windedly, pointlessly, exasperatedly posted here about this Sense Hub problem but no one has ever had any actionable advice so far. I badmouth Wyze when people ask me about home sensor/security products. I don’t know what to recommend but this thing ain’t it.
I really don’t get it. The hub has been impeccable for so long and suddenly all these issues? I’ve had the hub from the time they gave it away for free if you got the service, to be clear this was before release and just, never any issues until now. Now all these things are suddenly cropping up (for me) within just the last few months, so bad that I’ll need to go elsewhere if they continue.
It’s sad, but almost indicative of Wyze as a whole now. I’ve said before, I really don’t want to bad mouth this company because I think it was so disruptive back in the day. I think this company is responsible for all the other companies that started introducing inexpensive cameras with great features. I remember buying 2 Nest Cameras and then realizing there was a sub to make them just useful enough and then finding Wyze as less than 75% of the cost of those Nest Cameras, able to do so much more (back then just regular motion detection was soooo impressive). After Wyze V2 more brands got in on the action but weren’t quite at the $30/40 cost point. But you could tell Wyze touched a nerve out there.
Not anymore. It feels like every step they take now has the ulterior (or maybe not so ulterior) motive of forcing people into paying $89-99 yearly for the cam plus plan. I remember when they added free person detection, then Apple bought out the provider and they did the whole edge thing. That’s when our woes started. That’s when the baiting and switching started. From that they went full cloud and it was off to the races. All “ai” and “extra” capabilities are now cloud based. I was never “into” RTSP, but the fact that they allowed people to play with it, I found noble. That’s gone. Then the idea of Homekit; shot down for no given reason. The cameras are well capable, as we all know but, no profit in it so no go. Say I’m ok with paying the sub, in the back of my mind with all the history of baiting and switching, I feel like after I buy into 30+ cameras, the price of that plan will shoot to 150 or 200 per year so, no thanks…I’ve said my goodbyes but what a bummer.
Sorry for the rant! Just, ugh…such a shame! Wyze was a company I absolutely advocated for a recommended and now, I just can’t.
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So I think I figured it out so far. I literally deleted all the sensors. I removed the hub. And I installed everything once again like if it was new. So far it’s been working perfectly. It really sucks that I have to do this but I guess it’s just a refresh every 6 months.
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Feh. If I have to go crawl around on the floor picking up all the leak sensors so I can push their little buttons again, it will be the last time I pick those sensors up. They’re only going one place after that, along with their mama.
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Oh trust me it was driving me crazy reaching for the sensor and finding the small buttons to relearn them. Hopefully it will work for another 6 months or more
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Not exactly the same but related.
I used one of my motion sensors to trigger a Wyze light strip. The automation rule, upon motion detection, turns the light strip on, sets the proper color, the brightness and, most importantly, specifies that it should be on for 15 minutes.
It has been working flawlessly for months.
About 3 weeks ago, it started to completely ignores the 15 minutes. Thus, every minute, the light strip is turned off.
I deleted the automation, recreated it. Same thing.
Often, when I go back to the rule, the delay is back to 1 minute.
Someone at Wyze screwed-up something with the last update.