I’m a current Cam Plus subscriber with an account on the Wyze website.
Today I bought Cam Unlimited off the website along with a new camera.
I paid with the Amazon option. The Amazon account is in my wife’s name. She does not have an account with Wyze.
The camera is showing up on our Amazon account, delivery is tomorrow but the Cam Unlimited plan does not.
I go back to my Wyze account, but there is no record of it, nor can I find a way to access it.
I took a screen shot of my order and they charged the entire amount, including the camera to my wife’s credit card. How do I get my Cam Unlimited added to my account before it renews again for the Cam Plus?
I could not get ahold of them yet, I was hoping it was something g I missed before going through that separate headache.
My portal only shows my Cam Plus subscription with the usual link to manage or upgrade. I would have though it would have switched over automatically since I was logged in and even used the 10% coupon with the new camera along with the free trial AND the Cam Unlimited fee. (I spent almost $160) for everything.
Maybe using the “Buy with Prime” option (if that’s what you did) put it into some kind of grey area? If you’re not seeing it in the Wyze Web Portal or your Amazon account, then I’d expect Support to provide an answer. I haven’t ever attempted to purchase a subscription that way, so I’m probably not going to be very helpful with this.
I think you are correct. Although I paid with Amazon, wich is in my wifes name and email, I made the purchace on the Wyze website under my account. My wife received the emails from Wyze on her email even though it was ordered from my account, likely due to me using the Amazon option.
I am currently on the phone with support, There should have been an activation link, but there was not in neither of the two emails she received. I never received an email from Wyze. I’m so glad I took a screen shot of my confirmation number and my wife’s emails have the order number. The agent I am speaking with is being very helpful, but there’s a lot being on hold. She mentioned they may cancel that order and redo it on thier end and add it to my account. ?? I’ll see how this works out.
FWIW, this is related, maybe useful, information. You can add more than one payment method to your Wyze account – say, two cards associated with different email addresses, only one of which corresponds to the email for your Wyze account.
Never purchase a subscription using the “Pay With Amazon” option if the Amazon and Wyze account are not in your name. This was the root of the problem.
Be sure to cancel your current subscription after changing plans.
Be sure to cancel your old subscription through Google - I was not aware Wyze used Google Play for their subscription service. I’m not sure I will get a refund at this point, but I requested a
I had to add a credit card for some reason to my account. I might go in and remove that, as I don’t see why it was needed since I already paid with my wife’s credit card. I will likely renew next year, but having my information out there sort of bugs me.
This was an eye opener, I spent about an hour on the phone with Support. All the emails from Wyze went to my wife’s email, but there was no information about how to activate it. On the Wyze website, it showed that I had purchased NOTHING, even though I had a screen shot of my confirmation after placing the order. My wife’s email had the actual order number.
Support had to go in and manually add the subscription to my account. It took about 8 minutes for it to finally show up once they figured out the issue and made the change on their end, The subscription changed on the app when I refreshed. (Went from Cam Plus to Cam Unlimited) All the features of unlimited are there, so it appears that I’m good to go. The person I spoke to was pleasant, and helpful. Support is outsourced I believe.
There was a 129 day “trial” that I lost out on. Had I purchased through the app, I would have been able to get the trial and not be billed until December for the one year subscription. Not too happy about that, but at least it’s all fixed. It would have been nice if they would have gave me the trial, but I was not about to argue that point since they did resolve my issue.
I hope Wyze can fix this glitch so others don’t have to go through the same thing. I will be renewing next time on the website or through the app and checking out without the Amazon pay option. Lesson learned.
Fundamentally I agree with you. However, if I was logged into my account on the Wyze website, logic tells me that regardless of what payment method I use, the purchase should go towards the account that was making the purchase. If they can’t fix this, they need to warn customers IMO.
This seems to be a pain point for a lot of people and a frequent complaint about pricing because when subscriptions are purchased through Google Play Store or Apple App Store, the total charge ends up being more than what someone might see on the Wyze Web site when these third-party payment services take their percentage. If there’s a problem and a customer feels like a refund is in order, then there’s a tendency to be bounced between Wyze and Google (for example) while trying to resolve the dispute, and that leads to even more frustration.
Unless you have a compelling reason to do it through the app (which uses a third-party—Apple or Google—payment processor and increases the overall cost), it’s best to do it directly through the Wyze Web Portal. At least that’s my understanding from reading what other community members have posted here.
I feel the same way, and I really wish their system allowed for one-time payments the way some other services do, without storing the payment method information. While a subscription is active, you can’t delete the last existing payment method without adding another, so from a CYA standpoint this seems like a good use case for a virtual credit card with an artificially-low (user-defined) spending limit.