Cam3 and Amazon subscription not working

[larry13]

I paid for years service with Amazon and can’t get it to work/so my cam 3

[p2788deal]

Very likely, the email used to purchase the subscription, is different from the Wyze account email. You need to reach out to Wyze support to correct it, if that’s the case.

[StevenA]

Here is another thread discussion about problems with subscriptions from Amazon.

Unlimited plan purchase from Amazon

I purchased a 1-year unlimited plan via Amazon and it will not link to my existing Wyze account. Wyze support says “We are unable to manage Wyze Service subscriptions purchased through Amazon from our end. We recommend reaching out directly to Amazon Cust Service for further assistance.” Has anyone purchased a plan via Amazon and linked it to an existing Wyze Account? If so, any tips or tricks ?

[Crease]

@StevenA

Here is another thread

That was enlightening, especially the part about using a desktop browser to get the job done. Thanks for sharing! The topic that came to my mind is this one from last month:

How do I install the subscription I purchaced? Help needed

Here is the abriviated time line: I’m a current Cam Plus subscriber with an account on the Wyze website. Today I bought Cam Unlimited off the website along with a new camera. I paid with the Amazon option. The Amazon account is in my wife’s name. She does not have an account with Wyze. The camera is showing up on our Amazon account, delivery is tomorrow but the Cam Unlimited plan does not. I go back to my Wyze account, but there is no record of it, nor can I find a way to access it. I took …

Welcome to the Forum, @larry13!

[K6CCC]

For future reference, NEVER buy any Wyze subscription through any 3rd party - Apple, Google, Amazon, etc. Always purchase directly from Wyze on a computer - NOT through the Wyze app (that actually makes the purchase through Apple or Google). The reason for this is if there is any issue with the subscription, there will be a finger pointing exercise where Wyze blames the 3rd party and the 3rd party blames Wyze, and you likely get stuck in the middle.