I am having trouble resolving a payment issue with my cam plus account. My monthly subscription is usually debited from my checking account. I received a notice that my monthly payment did not go through. I updated my payment method following the link in the email but couldn’t find a pay now option. I called customer service and the representative said everything was fine and it was paid through September. I received another notice that my account was in jeopardy of being cancelled. I looked at my subscriptions in the play store. There are none for Cam Plus. I have submitted a ticket to which I received an AI response to that did not help at all. I have looked through the forum, the help center, etc. I have no idea how to fix this but it should not be this complicated. This is insane. Can someone PLEASE help me!
I am tagging @WyzeMatt who handles subscriptions at Wyze. Hopefully, Matt can help.
Welcome to the Forum, @heather.for.life1! 
I think tagging Matt in might help, as subscriptions are his bailiwick, but I don’t know how quickly a response could be expected, as it looks like he hasn’t been active on the Forum for quite a while. A couple of other things in your post caught my attention, though:
Is that how you subscribed, through Google Play Store? I see that you listed “Both iOS & Android” in your profile, so is it possible that you purchased your subscription through the Apple App Store? My understanding is that Wyze generally doesn’t handle user subscription issues when they’ve been purchased through a third party (through either Apple or Google via the app), but I could be totally wrong about that. I haven’t ever tried subscribing through the app, but I’ve read other users’ accounts about getting the run-around when trying to resolve a subscription issue with Wyze after making an in-app subscription purchase.
Figuring that out and also determining the origin of the notices you’re receiving would be a good next step, I think.
That always happens, and it’s really frustrating. For a while now, the first e-mail response when creating a ticket through the Help Center has come from the “Wyze-E” robot, and the recommendations are often off base and completely useless. If you reply to that e-mail message, a human agent should be the next response you receive in the ticket.
Good deal. Thank you. I will reply to the bot. When I originally signed up for Cam Plus, I signed up on google play. However, I think t hat I must have been signed up at the same time that I purchased my camera as well. For several months, maybe even a year, I was being double billed. So I turned off the subscription in Google because that was the only one I had access to. That is also why I am having the problem now. I don’t now where the subscription is being housed. It’s not in my Wyze account. It’s not on any of the app stores. So I can’t fix it without back office intervention. I’m going to try to reply to the bot and get a real person. That tid bit is super helpful. Thanks,
You’re welcome, and I hope that you’re able to make some progress with this and report back.
Wyze used to have a full-page ticket creation form on their Web site, but they got rid of that last year, so now if you want to do an e-mail ticket you have to navigate through a chatbot and then after the automated e-mail reply that indicates you’ve opened a ticket the first response now always seems to be from another bot. When I open tickets, I usually give minimal information at first (because the current form doesn’t allow a lot of space to describe a problem) and then wait until after the “Wyze-E” message to give a detailed description of the problem and any troubleshooting I’ve already attempted on my own. After that, humans will start responding, but that can be hit or miss. Hopefully you get a thoughtful human agent who helps you resolve this.
That worked. I replied to the bot’s original response and a live rep reached out and fixed the issue. Thank you for your help.
You’re welcome. I’m glad you got resolution. Thank you for taking the time to report back! 
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