I signed up for Cam Plus and the monthly fee is being taken from my account, but when I go to Account in the Wyze app and select Services, it still show “Get Now” next to Cam Plus. When I select this it takes me to the page where I can purchase Cam Plus, but I am already paying for the service. How do I fix this?
When you purchased, did you get a code from wyze? if you did, at the top of the page you will see a Redeem option. Click on that and enter the code.
I signed up to one of their “special” offers for Cam Plus. After I entered my account and other required information, I hit enter (or something like that, it was 3 months ago). After that I don’t remember getting anything confirming my subscription, but for the last 3 months Wyze has been taking the service fee out of my account.
I pay for a year in advance to take advantage of the price difference. Not sure what it looks like for the monthly subscription.
But when I go to services in the App, located in the account tab. Then Click on CamPlus, I see all 6 of mine, which I associated my Camera’s to as seen below. Do you see your CamPlus subscription in your list?
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No. In my Services, Cam Plus is listed, but only as an option to purchase. And, since I have already purchased the service, I don’t know where to go next.
Did you subscribe under this email address? Did you contact Wyze support at +1 (206) 339-9646 Monday - Friday 5 am - 6 pm PT, & Saturday 8 am - 4 pm PT (add 3 hours for ET times).
Let us know what happened.
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I’ve been trying to get through at that number for over a month , off and on. No one EVER picks up. You’re directed to use “live chat” …which is a joke as far as I can see. It’s NOT live chat at all , unless I don’t know what I’m doing. It’s more like an artificial intelligence with the IQ or an imbecile. It’s answers bear little resemblance to the question.
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