Trying to upgrade to cam unlimited

I currently have cam plus lite and in the last few days it became unusable. The app won’t let me apply it to some of my cameras, except, it did in the past, about a month ago.
So I figured I’d check and see my account to know what I had, and in the services it just tells me the options I have, not what I’ve subscribed to. I can see on the billing history that I’ve been charged each month, so I know I have some sort of subscription.
In the app it says I have cam plus lite, when I select cancel subscription, it tells me web plans can’t be managed in the app, any advice?
I’m currently thinking I need to cancel my entire account, block wyze on my credit card and start a new account with a different credit card, is that crazy?

This is the services page that I assume should tell me what I have subscribed to.

Try going to my.wyze.com. You can manage subscriptions there as well.

When I go to my.wyze.com/account/services, it shows that I have no services set up, you can see that in the screenshot that I posted, or am I in the wrong page?

Are you using the same credentials as when you had CamPlus Lite? You might have two Wyze accounts.

There should be a screen like this where you manage your devices.

If you want to upgrade to Unlimited you have to click on Explore Wyze Services.

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When I go into that page It only gives me the option to buy a service which I can see that I am being charged for on the billing history page. I was also getting all the proper person detection notifications as always. But then in the last week or so, the notifications just stopped, I wondered if there was no activity as I was not around. I can’t be sure that I have more than one account, but it seems weird that there would be billing on that account. I’m going to see about talking to customer support tomorrow to see what can be done. I also tried just subscribing to Cam Plus to see what would happen, and now I think I’ve made it even more confusing.

Sorry, I thought your screenshot was from the app and not the website.

Could you have possibly subscribed through apple or Google store? If so, you can only cancel on apple or Google.

That would be your best bet as they’re the only ones who can help you with subscription issues.

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They make you work hard, even if you simply want to throw your money in their face.

Just a quick update, after dealing with the live chat support, they are unsure of how to rectify my issue. I have been passed to email technical support, I will update as I get more details.

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