How did you purchase the subscription(s)? If you’re looking at the My Services page (https://my.wyze.com/account/services) in Wyze Web Portal but not seeing them there, then what about in the app at Account ➜ Services? My understanding is that subscriptions purchased directly from Wyze via their Web site can’t be managed in the app and vice versa. There was some recent discussion of this in another topic that may or may not be helpful: