I purchased the Wyze V2 Starter Kit in March, when the price for HMS was $5 / month.
I called at the end of March to find out where the code was for HMS because:
- The original promotion was that with the purchase of the hub, the first year of monitoring was free
- Then the promotion was that the hub was free, and you paid for the home monitoring
- I purchased the hub on the Wyze app, and was given nothing. (This is clearly a glitch in the system)
- When I called to find out the situation and was told that someone would give me a call back, no one EVER called me back and when I called back the price had gone up.
At the end of the day, the facts are:
- I purchased a Hub that I should have gotten for free
- I never got a call back from Wyze and the price for service doubled
Wyze has taken ZERO responsibility and no one has been willing to help rectify this situation.
I am not asking for a discount, I am asking for the price that I would have received if Wyze had called me back and/or explained the situation to me on the phone. I still would not have gotten the Hub for free OR the monitoring for free ( which is cheating the customer who buys through the app ). But at least it would give me what I purchased when I purchased it.
I have been on the phone for HOURS! No one calls back, no one can answer a question and no one can put you in touch with a supervisor or manager who can clearly explain things to you.