Recently, I purchased the Home Monitoring System for my residence. After completing the setup process, which included establishing a strong Wi-Fi connection and ensuring that the software versions were up to date, I discovered that only two of my seven cameras were visible under the “Your Cameras” tab. I am able to connect to the HMS Security Cameras, which are the “Cam v3 Pro” and “Battery Cam Pro.” I noticed an option to select up to five cameras. Ironically, the newer cameras, including the “Cam V4,” “Floodlight Pro,” and “Video Doorbell Pro,” do not appear in the “Your Cameras” menu.
After reaching out to support via chat and experiencing a connection loss after the initial 45-minute conversation, I re-engaged with the support team. The consensus reached was that only two cameras are compatible with the Wyze Home Monitoring Service as “Security Cameras.” The other cameras are not eligible because they are prone to triggering false alarms.
I was provided with a ticket number and instructed to reference it when the Services Specialist contacted me after the chat session concluded. However, despite the chat closing, the issue with the cameras persists, and I have yet to receive an email from the Services Specialist.
At this point, I am contemplating whether to accept that I am paying for a Home Monitoring Service that I cannot fully utilize or terminate both my “Cam Unlimited” and “Home Monitoring” subscriptions. While I appreciate the products, I genuinely desire genuine support.