After pre-ordering the Home Monitoring Core Starter Kit and annual subscription I got my kit this week. Where do I find my activation code? I didn’t see anything in the shipment or in my emails. Where is it found?
I was able to get a code after chatting with support. There is suppose to be an activation code sent via email around the time the kit ships. I searched multiple times and did not find an email anywhere (spam, deleted, etc.). I don’t know if others have this issue but I am pretty certain the email did not get sent to me. Check with support if you don’t find one.
I am off and running with the set up now.
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Our apologies! We’re glad you were able to get this sorted out with support. Thanks for updating and for putting this recommendation in your post!
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Hi ogt92, sorry for the inconvenience.
Could you share with me your order# so that we could investigate the root cause of the email delivery failure?
Thank you.
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I am having the same problem, no activation code. I have all the stuff set up and cannot get it activated. I have searched all my emails and deleted emails. I have tried to contact support and it says 5 am to 5 pm PT, Is that just Mon-Fri? I am doing this on Saturday and to no avail. Thanks in advance for any help.
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I just received my kit today and I don’t have an activation code as well.
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Me, too. Kit arrived. The email link just takes me to a sales link. Chat with customer support did nothing. Pretty aggravated and I am a huge Wyze fan. But this is not cool.
I also did not receive an email with an activation code. Support is unavailable since it is after hours.
Hi, I’m very sorry for the experience you had.
Could you give me your order# so that I can help you? Appreciate.
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Could you give me your order# so that I can help you? Appreciate.
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Hi billburks, very sorry for your experience. Could you give me your order# so that I can help?
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Hello - I too am having trouble finding an activation code. The order number is 006813041-2.
I am having the same problem, no activation code. I have all the stuff set up and cannot get it activated. I have searched all my emails and deleted emails. I have tried to contact support and it says 5 am to 5 pm PT, Is that just Mon-Fri? I am doing this on Saturday and to no avail. Thanks in advance for any help.
Order #: 006765026 | Order date: Dec. 11, 2020
#006769163
Thank you all for your feedback. Our engineers are working on the issue.
Again, sorry for the inconvenience in the weekend!
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My order # 006815624
I received my kit today but no activation email. Please help. Order 007009607
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I just received my activation email tonight around 11pm ET.
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My activation email came today around 10:00pm CT and everything is working fine so far. Thanks for the help!
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I received it yesterday as well thanks!