I have a problem and Wyze email tech support is no help. I ordered the Wyze Home Monitoring System back in March and I received it about 2-3 weeks ago and set it up the next day. It has been working exceptionally well and we have been very pleased with it. However we lost electricity last night duri…

Or does anyone know what I could do to correct the problem

Wyze support told me to hold the reset button for 20 -30 seconds to “power cycle” the hub. Not sure this won’t reset it as well necessitating that you reconfigure it and the connected sensors. However, you seem to be dead in the water anyway. It’s just an option. Removing power does nothing since …

Welcome to the forum @adamwhitt23 ! You could try calling. [image] Doorbell qr code fail I would recommend calling Wyze support at 1 (844) 999-3226, they are available for support between 5am-6pm PT Monday through Friday, and 8am-4pm PT Saturday.

I held it down for 30 seconds and it said hello please go to your Wyze app to finish setup so I did and it still said offline so I removed all of the HMS devices then re added them. So problem solved thanks again

Help! please

Services & Integrations

Illumination May 27, 2021, 12:47am 4

Welcome to the forum @adamwhitt23! You could try calling.

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Help! please

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