All my Cam Pan v3 camera’s have begun to display this message when attempting to view SD card video. None of my v1/v2 Cam Pans are doing it, nor is my Doorbell v2.
The thing is, if I format the SD cards, the cameras will show SD card video for a few days, and then the message returns. Been using Sandisk Extreme 256G SD cards in all devices with no issues. All of the sudden the v3 Cam Pans (all of them) started experiencing this issue around the same time.
Edit: Sometimes this appears to be triggered by / starts to occur on a camera while scrolling through SD card video. Then ALL the SD card video is suddenly unavailable, and the message is displayed.
No power issues, as all my devices are fed power from a UPS.
Wyze app and all devices on current firmware as of the time of this post.
This is some bug unique to the v3 Cam Pan. I have exhausted all of the user troubleshooting steps. I need help.
Update; One thing that I forgot to mention is that after this happens, if I go to the Micro SD card in settings for the camera in question, and try to format, I get the error shown in the attached screen shot at the bottom of the screen. If I format the card on another device (such as using the sdcard.org utility on a PC), It will work for a few days, and then the SD card video will be unavailable again.
I’m having the exact same issues. I just spent a few hours trying different things to get it to work. I installed new SD cards thinking the cards died but after a few hours, the SD card no longer works. I can see the recorded video tagged, but it will not play the next day. This is not a fluke, but a known issue that Wyze should absolutely address. I’m to the point I will never buy Wyze again and go back to a reliable DVR wired camera system and I don’t have to pay a monthly fee ever again.
If that was the case, then I would expect to have the same problem with both of my Cam Pan v3s, which are on the same firmware version. I don’t think it’s a firmware issue, at least not entirely. I’m more inclined to think this is some back-end thing affecting only some Cam Pan v3s, because it feels so similar to the non-pan Cam v3 thing—that wasn’t affecting all Cam v3s—that they seemed to resolve last year after several Fix-It Friday rounds. I’m really just speculating at this point, because it’s so weird, and I don’t know why it’s not affecting both of my Cam Pan v3s.
Yeah, good point. But curious if you bought both cameras at the same time.
Could be a case where some tiny chip or component was changed in production over time due to availability or cost and some difference between them could be why one is working with some code change but the other glitches on the same code.
I just had another thought though…
Is the power cord feeding your two cameras drastically different lengths? Like is the working camera using a factory length cable and the problem camera using an extended length cable?
No, and that’s something else I’ve considered, because that also seemed to be one of the factors in the non-pan Cam v3 issue I mentioned. I’m still puzzled by how a server-side change could fix a group of cameras having a microSD card access problem when all samples of that model of camera weren’t affected.
No, they’re exactly the same: Factory original components on both.
FWIW, one of my five Cam Pan v3s does not experience the issue, and it was bought with two others at the same time. I’ve also rotated all the other SD cards (freshly formated) through the v3 camera without the issue, and that makes no difference.
Also, two of the four cameras exhibiting the issue are outside, and two are inside. Two have detection zone enabled, two don’t. They all have sound, event (cloud) recording, and notifications enabled.
I’m running out of other variables to check. My three older Cam Pan v1 cameras do not experience this, and continue to soldier on quite reliably.
I am having the same issue. CamPanv3 with SD card purchased from Wyze. Paid subscription. I see a detected video on my.wize.com on my desktop for August 2 but when I attempt to find it on my phone or tablet by selecting SD CARD in the app it says “No video available at this time.” I need to search for something else that happened on August 2 (today is 8/12) but cannot access it. Later today I will take the SD card out of the camera to see if my computer can read it. Edited to add: video recording is set to CONTINUOUS.
Nope. Already thought of that early on. Amount of data on card does not seem to make a difference. It can be recently formatted with just a day or two worth of video, or nearly full.
I’ve notice something that I thought was just my imagination at first. If a camera is working, and I check the SD video, manually scrolling back and forth at a place several hours in the past (maybe on a previous day), especially while zoomed-in in the timeline, THAT seems to frequently break the SD video. It will no longer be available again until I take the card out of the camera an reformat it again. I can reliably make this happen almost every time.
Does not matter what brand, size, or age of SD card. It always happens in 4 of my 5 Cam Pan v3 cameras, and never in one of them. I’ve rotated all my SD cards through all of my cameras, and eliminated the SD cards as the cause. The camera that this never happens with was purchased around the same time as some of the others. All cameras are on the latest firmware, as reported in the Wyze app. Wyze app is up to date.
We really, really need someone from Wyze to chime in on this. I sent a PM to WyzeJasonJ with a link to this (and another similar) topic.
Okay, all of the sudden this started happening again this morning at the same time on four of my five Cam Pan v3 cameras. An attempt to format a card in the camera ends in an error message.
This has happened in the past, but stopped on all cameras. Now it’s suddenly doing it again. It does not matter what brand, size, or age of the SD card.
[Note: unsolicited replies suggesting to use another product are off-topic and will be reported. This thread is for a discussion on solving this issue.]
