Have new Wi-Fi how do I switch it in the app there’s no option

Tips & Tricks
1

So I switched Wi-Fi companies and have a new Wi-Fi network but have no way to update and switch in the WYZE app any ideas??

2

Welcome to the Wyze User Community Forum @rayraybanks8005! :raising_hand_man:

You have 2 choices.

The easy choice: go into the Router WiFi settings and name the SSID of the new network exactly the same as the old one. Use exactly the same password. All devices will then log into the new network with no other settings changes needed. They will never know the mothership was upgraded.

The hard choice: If you absolutely have to name the network SSID something different, or need a different password, don’t delete any device from the app. You will need to run New Device Setup on every device and provide it with the new SSID and Password. Your devices will then log into the network and all settings will be saved. If you delete them you loose all settings and event history.

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3

I can’t find a Router Wi-Fi section on the app. Where is it?

4

There is no Router or WiFi settings in the Wyze app. That is the reason option #2 has to be done.

In option 1 above, to rename the Router SSID and Password the same as the old one, you need to use the App that your router manufacturer provides for settings and configuration access or log into the router thru an internet browser by entering the root router’s local IP address when logged into that network. You will need the Admin Username and Password to the router. If it hasn’t been changed, these are usually printed on the sticker on the unit.

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5

How do I do a New Device Setup? I don’t see that anywhere in the app.

I do see the network it’s connected to, but I can’t change it. In my case I have a second network I want to switch the camera over to, while keeping the first network for home office devices, so renaming the second network isn’t an option.

6

Make sure the phone is connected by WiFi to the second network you are moving the cam to.

Use the Plus Sign upper left, Add Device, select the cam from the Cameras list.

Name the cam the exact same name as before. Since the Cam MAC is already a device in your device list, it will just update it with the new network credentials you provide.

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7

Thanks! I’ll give that a try. This probably means the phone must always be on that network to review the cam footage, I bet.

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8

You can review the footage from anywhere in the world, whether it be from the cloud or your camera’s SD card. You simply need to be logged on to your account.

Some exceptions apply, like in workplaces (or something like a cruise ship) where they might restrict protocols or ports. But in an unrestricted network, from anywhere. :slight_smile:

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9

Thanks Newshound - of course that makes sense, I’ve been checking the cameras from across the country, I should have realized that.

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10

Sorry I didn’t expand on that in my last reply…

The phone has to be logged into the network only when doing the install because that is how the SSID and Password is transferred to the cam by the App. It gets it from the phone’s currently attached network and then does all the magic connection voodoo when the QR is scanned (or the BLE connects depending on the cam). After the initial install and the cam has its network instructions, the phone never has to connect to the network again.

11

Thanks for the clarification. So it looks like I still need to turn the existing cam off and unplug it, then launch the Add Device and select the same cam type, then plug the cam back in and go through the full install process like when I first set it up. One of the cams is pretty unreachable, so I won’t be doing it with that one if I have to physically be near it. :slight_smile:

12

Nope. Tapping the setup button should launch the Ready to Connect setup routine. Then you can hit the plus icon in the app and start the setup\install on the cam. No need to delete it from the app or make any modifications. The App will update your cam in your device list with whatever you put in the setup. It will also then retain all the existing settings you have saved.

You do have to physically be there to press the button and scan the QR though.

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13

Worked exactly as advertised, thank you for the clear explanation!

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