OK. It is getting worse than ever with Wyze. Doorbell not calling my phone when someone rings the doorbell. Now my home monitoring is not working. Every time I open the app and go to monitoring it keeps asking me to register when I have an account. Cannot get past registering the address keeps saying error. I have deleted, reset, reinstall, etc.
They are not providing the services we paid for, and all they keep saying is we will pass it along to engineering. They owe money back for my monthly monitoring bill since it is not working.
Wyze,you used to be good, except for all the security vulnerability you exposed your user too.
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You will find several other posts that have suggested this. However, my suggestion, cancel your subscriptions and move to another product. These issues have been on-going and I haven’t seen much improvement.
I had the HMS system, got it early on to play with it. For me, playing was all I used if for, as I never found it reliable enough or having enough flexibility to use it for real protection.
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There are lot’s of issues with Wyze. Fist, my V3’s started fogging up (no fix or replacement from Wyze, told to toss them and buy new ones, sure). Second, now my V2’s are turning PINK! I guess the IR filter starts to stick (no fix, toss and replace). I’m sure there are more problems to come. Third, Wyze updates brick’s camera’s. Almost every update bricks at least one camera. I have to manually unbrick which takes about an hour of my time. There are class actions out there, but it’s for security issues.
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I am starting to get the magenta / pink cast as well. Not cool to have to throw away and buy more. Can anyone make a quality product anymore.
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It’s been over 2 years and Wyze/noonlight has failed to apply for the alarm permit, which is the law for my city. There are an unknown amount of users that will not have emergency services dispatched when needed.
Simplisafe is compliant, I have not found out out any reason they have not obtained the permit, I have contacted the city and they gave both noonlight and Wyze the information needed.
Wyze keeps passing it over to contact noonlight, noonlight says they are working on it.
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No idea what you are talking about. Confusion sets in…
Tim, maybe this will help:
I have been paying for Wyze Home Monitoring service since it was released, however for my city the monitored alarm service provider is required to obtain the permit on behalf of the user (a lot of other cities have the user obtain the permit), if an alarm goes off emergency services may not be dispatched because the location is not registered with the city.
Also CNET just dropped their recommendation of wyze due to the continual security issues, mainly after the one last month when people had access to other members video feeds.
Yikes! I got it now. Seems like they “gotcha”. And with no assistance/fixes from Wyze it’s a double whammy. SMH
these are low cost nice cameras, even with subscription plan, some models are cheap, i bought two to per site which i need anyway in case of incident or firmware update failure. it is more practical this way. if i need retrieve recordings it is very convenient to replace camera, go home with camera and retrieve recordings.
sure there are problems but at least there is community where you are treated seriously and there is a lot of useful hacks for more advanced users
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Have to ask, why do you continue to pay for a service that doesn’t work? I gave up on Wyze HMS quite some time ago.
Pre-paid for the year , and they won’t refund for the service or the devices. Devices won’t work in a passive monitoring setup without paying for the service.
HMS has been released for several years, which is why I asked. What do you mean by passive monitoring…Test mode? That wasn’t worth $99/year for me. I’ve moved on to YoLink for my home security stuff. They have door, motion, outdoor motion, water and temperature sensors as well as alarms, sirens and voice hubs. They also do SMS and email notification along with pushes from within the app. They have water control valves that can be shutoff if a leak is detected. Also, no annual/monthly charge.
My subscription is is less since I had it pre-launch. I also invested in hundreds of dollars on connected devices, to work with the monitoring system, that they will not refund, so it would be a much larger full loss to completely cut.
Wyze keeps saying they will get the permit and everything is fine.
I have been testing their products since they started and I had to pull my recommendations a year ago after several issues. I am hoping they get things figured out so I can go back to recommending them.
Googled to see if there was a class action against them yet after my experience with the home monitoring recently. It stopped working and Wyze basically said they can’t fix it and was closing the ticket. Unreal how terrible they treat their customers
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Hi there, I’m having an exact same situation and I’m getting frustrated. The customer service forwarded me to people that don’t get back to me and then they close me off and ghost me. I also have the system that stopped working a week ago and they never refunded me after I paid in advance.
Good luck.
I’ve decided to stop throwing good money after bad. I’ve moving to eufy, no subscriptions, and to date never had an issue that wasn’t resolved immediately (no Engineers needed).
Not renewing annual Cam Plus. And as their cameras die they will be replaced by a eufy.
A true security system.
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Let me chime in my counterbalancing comment.
Outside the infamous Wyze Doorbell issue (with the bad firmware that broke it) that was resolved 3 months later, all my Wyze devices are operating nominally - outside very rare and spontaneous issue that are normal for this class of products.
On the HMS side, I subscribed the day it became available in my country. I have been using it daily since without any significant problem.
So, I don’t know what the root cause of your issues is, but what I know, is that it does not represent at all the experience I have.
As suggested by another member, you should consider changing ecosystem if you think the grass is greener elsewhere.
For the class-action lawsuit, I think you’re wasting your time.
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Wyze botched their recent 2FA security update and locked me AND Wyze out of my account. I over $500 of Wyze equipment (cameras and door locks) tied to the account that they can’t get into. They have given me a run around for 6 weeks, dozens of emails and phone calls only to tell me there is nothing they can do because of the security software won’t allow them to free up my cameras. Then they told me the only thing they could do is replace my equipment (gift card credit) but after I submitted all the details on the $500+ of now useless equipment they say there is nothing they can do because my equipment is “out of warranty”. I explained this had nothing to do with any warranty issue, it is their system problem that has locked Wyze and me out of the account the equipment is tied to. They just say to throw away the perfectly good equipment and start over by buying $500+ of new equipment from them and register to a new account. I was even paying for cloud service on the account they locked us out of. I am very interested in joining a class action suit as I have a VERY good case against Wyze. It is hard to believe any company would do this to their customers.
Nest cams have a bunch of issues which I am currently for the past two years very frustrated with, and they are from a multi billion dollar company.
I expect most Wi-Fi / cam / device services companies have their list.
I’m adequately happy with my Wyze devices, considering their price and functionality.
I see that some others are not.
Good luck if you decide to try something else.
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WOW just WOW. For all the money we’ve poured into this company believing that they were the best for a low price. We are slowly realizing that we have been deceived.
I bet if the police or FBI, wanted access to your account, they would get it.
Did you take this above CS/Tech Support? I’m good for putting pen to paper and send off a professionally worded letter to the CEO.
Currently working on one to Suncast.
This is why I’m not renewing my subscription with Wyze and replacing with Eufy.
No BS, no fees, faster access to videos (live and stored)