I just bought a new Wyse cam pan version 3 and the playback button is grayed out… Any fix on this yet? or am I doing something wrong that its not showing, Its grayed out on my other older cams but it still works on those … why not this cam?

Assuming you have an SD card in the camera and formatted it. If so, make sure app and firmware are up to date. If all of the above are true then you could also try clearing the Wyze app cache.

Sd card in unit and does store. was formatted by camera, app and firmware are updated, still greyed out, I can click on the SD card to get the timeline but not under the events like the others. oh 4.50.3.4240 is firmware how do I clear the Wyze app cache

On Android, you can long press the wyze app icon in your drawer or desktop and it’ll being up the app info option. Click that and clear cache is in there. Not sure on iPhone.

[image] johnnybo: Sd card in unit and does store. was formatted by camera, app and firmware are updated, still greyed out, I can click on the SD card to get the timeline but not under the events like the others. Can you post a screen capture of what you are talking about. Your description of…

This problem appeared on other cams in the past. I am having the same problem with a Cam Pan V3 I just bought 3 days ago. Hopefully a firmware fix is forthcoming. Hello Wyze support.

And now you have given a third description of what the problem is. Please post a screen capture of what you are talking about so we can answer better.

Having the same issue with the event playback button not being available even though the sd card is in place and the camera is recording the feed to the card. I can see and scroll to historic video of when the events occurred, but if I want to go directly to the event for playback, I am not able. …

Same issue here, But I only have the problem on 1 camera. Both cam pan v3, same app, same firmware, same settings. Yet playback is greyed out on only one. Changed sd cards, swapped sd cards, nothing makes the playback turn on. Its never worked on this camera. I’m about to buy another and see if its …

Update reply from Wyze on the Play Store. Guess we’ll wait and see. I read reports they had this issue last year. Hi there, our team is working towards a fix for this matter. We truly appreciate your patience and apologies for any inconvenience while we work to get this resolved. Please feel free t…

Greyed out Button V3 pan cam

Cameras

johnnybo July 2, 2023, 5:49pm 6

I think I found others with the same problem its listed here https://forums.wyze.com/t/greyed-put-playback-button-on-wyze-app/237115/39

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Greyed out Button V3 pan cam

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