Hey! So I’m having this weird problem and I’m hoping you guys might be able to help me figure it out.
I have a Wyze v3 pointed at my front door from the inside of a window. There is no screen in the way, there’s a clear view. But- When people are close to the front door, basically directly in front of the camera, often the green box is activated - but no motion event is recorded.
I have clicked in the settings all possible options so that all motion events will be recorded. I have an SD card and I can see events just fine there. But as far as my list of events, this camera will often pick up tree branches waving in the distance or vehicles, but if somebody’s standing directly in front of the camera, or even walking up the front walk, nothing.
Detection settings are at 100. Yes there is pixel movement as somebody else called it, This is happening even when the lighting changes, slow movement crosses the screen, I don’t understand.
The problem is most likely due to your “5 minute Cooldown” limitation.
Basically, if you don’t have Cam Plus, then your camera will only be able to record a 12 second cloud event (or thumbnail image) and notification once every 5 minutes at maximum. So, if a tree branch triggers an event, then 2 minutes later a person comes to the door, you will only see the tree branch event because the person came during the 5 minute cooldown window. However, the SD card recordings don’t have a cooldown limit imposed on them so the SD card will still record all motion events (or record continuously), which is why you can still see it on the SD card, you just didn’t get a notification for it and can’t view it in the cloud events tab.
The best solution to this if you need a notification for a person, is to try to set up a detection zone to block out all the other things that frequently cause motion detection (trees, etc) and have the camera only watch the places that will usually have a person come. Then set the SD card to record continuously so you can still have everything recorded in case something happens in one of those blacked out zones that the cloud events and notifications are ignoring.
In addition to what @carverofchoice suggested, this might be contributing to the problem (and related to his explanation and suggested remedy):
While you’re tinkering with setting a Detection Zone, you might also want to dial down the motion sensitivity to decrease the number of unwanted/unnecessary/nuisance detections. That way you’re less likely to have the camera trigger on a few leaves blowing in a breeze (and put you into a cooldown/timeout situation) and more likely to have it triggering on events that involve larger groups of changing pixels, like a human moving toward your front door.
Sometimes it takes a bit of trial and error, especially if you’re trying to use the cameras without a subscription plan.
