I was charged $104.70 by Google play store when I did the update you required. When did you start charging for the app?
That makes no sense at all?
Could you please show a (sanitized) screen shot of your Play Store billing? (By the way we are mostly a customer-only forum with few Wyze reps.)
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Here is my chase card bill.
[Mod Note]: Removed credit card information from screenshot.
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Should ink out last 4 digits of your Chase card in photo.
I’m guessing that is for placing orders for products through the Wyze App, instead of through the Website. What did you order from Wyze most recently?
Click on the account Tab, then Order History and look at your most recent orders, particularly on those same dates.
I know Google is charging Wyze extra money for anyone who orders Cam Plus through the App, so it wouldn’t surprise me if they are also charging extra for products purchased through the app. It would be interesting to find that out. This would also make sense why the charge is going through Google if you are ordering through the Wyze App instead of the Wyze Website.
In the future, always go to Wyze.com to place your orders so Google isn’t charging you an extra 30% tax on everything you buy…just saying…I rarely buy anything through apps because I know Google and Apple are screwing over the businesses and causing increased prices. I always do the businesses a favor and buy their stuff directly through their websites instead. Saves us both a ton of money in the long run.
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I got my credit card bill and there an annual charge for a subscription to Wyze of $14.99 and then also an annual charge from Google for WyzeAppAndroid. I know why there is the charge from Wyze. I do not know what the charge is for from Google. I have 4 cameras and the subscription is for 2 cameras. Also - I’ve reached out to Wyze to find out what is going on - and Wyze says I have no subscriptions so I am not able to contact their customer service. And Google Play says to contact Wyze if you have questions. Looks like it is time to get rid of the Wyze cameras and pick up with another company. So weird stuff going on.
Never buy subscriptions tgrough Apple Google Amazon etc.
Get subscription directly from Wyze.
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Wyze doesn’t have access to do anything charged by Google Play. Google sets it up that way on purpose because they don’t allow cancellations and don’t want to allow Wyze to fix it change things.
If I understand the situation correctly, it seems to me your best options are to contact Google back and tell them you contacted Wyze as they told you to, and Wyze said there is no subscription purchased through the app and that only Google has control over it. So now, if they still refuse to fix the issue and point fingers again, you’ll just dispute it with the credit card company because Wyze told you that they didn’t see that subscription and Google is still forcing you to pay for something that isn’t there.
Again that’s assuming that Wyze confirmed they didn’t see a subscription purchased from the app as you said here:
I am a little confused though because of this:
If you have a subscription for 2 cameras there should be 2 charges for $14.99/yr. It sounds like you got 1 through Wyze website and 1 through the app. So maybe everything is actually correct?