That has been my experience with the Google Nest Community, unfortunately. I’ve participated there some, mostly for things like reporting my own testing when experiencing an issue described by others in the Community. I don’t have any sense of Google’s actual involvement with that, though, and I also don’t have a firm grasp of the “Community Specialist” role that some users there have, but I don’t find it nearly as informative, helpful, or productive as the Wyze Forum, where I think the Moderators do a great job of keeping things fairly tidy, the Mavens provide legitimate experience, and actual Wyze Team members often contribute to active topics where users are having issues.
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Still nothing? Been following these strings, but no resolution for this that I have seen. I am an iPhone user in the US. My Wyze cams are visible in the Google Home app, but no live video. I mainly use HomeKit and use the Starling hub to bring Nest stuff into HomeKit. Over the holidays, ALL of my Google Home products were made available through the Starling hub and now are in HomeKit. Interestingly enough, my Wyze Pan V3 shows live video in HomeKit, but my regular V3 does not. Neither show video in Google Home. It is very strange.
Sadly you hit the nail on the head. Google X support is mercurial, where X is any Google/Alphabet consumer product. The YouTube Universe: YouTube, YouTube Premium, YouTubeTV, etc. Google Nest, I’m gonna stop listing them, but the array is enormous.
As far as I know they all use the same ticket tracking system software so they all have the same look and feel. They make it real easy to create a ticket that gets promptly assigned and ignored. There is no “let me speak to a manager” here. Maybe you’ll get the floor manager responsible for the CSR but you’ll never get anyone who can push your issue where it needs to go and apply pressure to fix or explain they problem.
Wyze support is even worse. To troubleshoot with a Level 2 tech, they want it to be done via email with business day response times.