Any ideas why Wyze Cam v3 cameras wouldn’t be connecting in Google Home app on iPhone SE 2020?
Welcome to the Forum, @scott.luebke!
When you say “connecting”, do you mean that they’re not visible as devices in Google Home after linking your Wyze account, or are you actually asking about streaming video from the cameras to Google Home? If it’s the latter, then this topic might provide some insight (which, unfortunately, seems to be a problem that mainly affects iOS users):
They are visible as devices on the Google Home app, but when tapping on them they do not show video (live). They seem to try to connect, but say that “live video is unavailable.” “The camera may be unreachable or saving battery.” Three of these cameras are powered by AC. Only one is battery powered.
That’s what I figured you were experiencing, which is why I linked the topic that I did. If you read that one and elsewhere on the Forum (and I think I’ve read posts here where people refer to discussions on Reddit, but I don’t really use that platform much), you’ll find that the thinking seems to be that the issue lies between Google (Google Home team) and Apple (iOS), so there may not be much that Wyze can do on its own to solve the problem.
In my personal experience (using only Android), I’ve sometimes had sketchy viewing in the Google Home app (though this has seemed to improve and become more consistent for Wyze devices over time) even when I can reliably view live streams on Google Home connected displays, such as Home Hub, Chromecast, and Google TV. Even now I have some non-Wyze cameras that won’t stream in the Google Home app, but Google Assistant will successfully stream them to a Google TV if I ask, for instance. I don’t know if that’s useful to you or not. (I understand why it might not be, because I like centralizing my smart home stuff when I can, so I’m absolutely on board with wanting to be able to consume the video feeds in Google Home where I have my other things connected.)
I can only get seven to work out of eight. I really don’t use Google home that much, but it seems there is always one cam that fails. I can see it in the app fine. It is a v2, but my other v2s work fine in both places.
(Garage Cam is a friend’s cam that is down for other reasons.)
It would nice to find a cure, but I can use the app otherwise.
I agree. The Google Home app is nice (when it works) for providing a live stream ability to other Google Home household members who don’t have a Wyze account or want to install another app, but the Wyze app itself definitely provides better viewing options and a more reliable experience.
I realize that not all devices are compatible with Google Home, but Wyze claims that their devices are compatible and that video can be accessed through Google Home. Wyze has a troubleshooting page to help with connection issues. So, if Wyze expects that their devices should work with Google Home, then if there are underlying issues between Google and Wyze or Apple and Wyze they should either get them corrected or inform their customers that their devices are not compatible with Google Home on all operating systems (hence iOS). I want one centralized location to access all my devices if possible. Sure the Wyze app is great, but I have many other devices that I cannot access in the Wyze app. I don’t think I’m being unreasonable to either expect what a developer promises, or to want them to be transparent about compatibility issues. I sure hope we all can get a solution to these issues, even if it’s an admission from Wyze that their devices are not all compatible with Google Home. If anyone gets headway on this, please let us know. I really appreciate everyone’s input on this.
I understand that, and I’m in no position to apologize for Wyze (I think I’ve voiced a fair bit of criticism in this community); however, I think in this case the issue is actually beyond Wyze’s control because it’s between Google and Apple. I believe @carverofchoice has commented on this particular situation elsewhere in the Forum, as I seem to recall at least one post where he commented that the Google Home team acknowledged this in a Reddit AMA (I hope he’ll correct me if I’m misremembering).
As far as informing customers about incompatibilities, I totally agree that Wyze should be much more clear with their public messaging to existing and potential customers. One example that sticks out in my mind involves changes to their information about Video Doorbell v2’s capabilities. When that one launched, the product page and FAQ said that it could use smart speakers as accessory chimes. That turned out to be untrue at that time, because Wyze’s integration with Google Home is incomplete (not just for cameras on iOS), so they later changed the FAQ and added disclaimers about Google Home. (It actually is possible to get Doorbell announcements on Google Home devices, but it involves a work-around using at least one other Wyze device plus some Wyze and Google Home Automations; it’s not a direct and native feature.)
Agreed.
If I got rid of one camera, they would be 100٪ compatible.
Not sure why issues vary from user to user.
I attribute it mostly to so many variables and so many potential combinations, especially when trying to view while away from one’s own Wi-Fi network: ISPs, routers, wireless access points, mobile networks, Apple giving its users the shaft…. In fairness to Wyze, they can’t possibly account or be responsible for every scenario a user might face, but it’s certainly frustrating to read about others’ problems.
SSummerlin, it looks like you’re using v2 cameras. Mine are v3. Maybe something changed in the v3 that is causing this issue? Wyze can acknowledge the issue though. Whether it’s on their end or do to a Google and Apple problem.
I believe @ssummerlin is also using Android, not iOS.
I am using a mix of v2, v3 and v4 cams. Yes, I am also on Android 14 OUI 6.1.
Okay, so I have an Android tablet and one of my v3 cameras was transmitting a video feed in Google Home. I hard reset the other two and one of the two is now transmitting a video feed. Still one more not transmitting. Still absolutely nothing has changed on iOS.
Somewhat better, maybe. I don’t understand Wyze Logic.
Yes, I personally got a member of the Google Home team to acknowledge they officially reported this issue to be looked into. So I know they’ve separately been made aware of it through 2 different channels. Once from Wyze and for sure once from me with a team member acknowledging they personally filed a report about it. I do know some other people submitted support tickets and such to Google as well, though I don’t know how effective though are…but to be fair, it seems none of the other methods were effective either because here we still are without it working all these months later. At this point I agree with @scott.luebke 's statement here:
At this point, it doesn’t matter anymore whose fault it is that it’s not working. It’s pretty close to a year now that the Wyze integration hasn’t worked with Google Home on iOS since Google’s major Google Home Overall last year. It may be Google’s fault, but it is also still Wyze’s responsibility in a lot of ways. It doesn’t matter what happens TO YOU that is out of your control, but it is always your responsibility to figure out what to do about it. In this case, that means to either continue to follow-up with Google until they resolve it, or stop advertising that all the cameras work with Google Home when they don’t for more than half of potential US consumers, or try a different Google Channel since nothing got done in a whole year, or file a lawsuit about how they are not holding up to their promises and are causing you to falsely promise things you were promised would be true (this is risky since Google is a giant and I’m sure they don’t want to upset them or get blacklisted…but at some point, something has to get done).
If I were Wyze, I’d personally have a different or higher employee or co-founder contact Google this time for a follow-up. I think 1 year of patience is more than enough. It’s time for Wyze to try follow-up and nagging mode, assuming that whoever they talked to before either forgot or got fired and the new Google Home Team just isn’t aware of it. And if that isn’t the case, then it might be time to try to go over their head. A year is a ridiculous amount of time for a behemoth like Google Which should have someone on their team capable of resolving something like this by the next Google Home app update.
So yes, I may agree that it’s probably not Wyze’s fault…but fault and responsibility do not go together. Wyze’s business and what they advertise and do about it is still Wyze’s responsibility. Somebody on the Wyze team should listen to one of my all-time favorite videos on the subject. Words of Wisdom from Will Smith…
Disclaimer/Note: Video does say the “D@$%” word a couple of times which could potentially violate the Forum Guidelines so I’m not going to embed the video into this forum comment and will instead just post the link to it:
https://www.youtube.com/watch?v=USsqkd-E9ag
Summary: This Google Home issue is probably not Wyze’s fault. It seems it is the Google Home team either forgetting or blowing it off. But it is still Wyze’s RESPONSIBILITY to follow up and do what they can to either help get it resolved in a timely manner, or change their advertising and boxing with a disclaimer that it may not work with Google Home if someone uses iOS.
Fault and responsibility are totally separate things that may sometimes overlap, but don’t always overlap. That concept totally changed my life personally. Brought me out of a “victimstance” mindset, to taking responsibility for my life. Absolutely lifechanging from the mire of self-pity I’d dug myself into in my 20’s.
Right, like @scott.luebke suggested earlier, Wyze is still responsible for their own messaging, even if resolving the actual technical issue isn’t within their control (and they certainly have a history of amending their messaging, so doing that again would not seem to be an onerous task).
Thank you, @carverofchoice, for taking the time to comment!
Totally agree carverofchoice. I found that thread from a year ago last night. As you said, a year is plenty of time to find a solution or change your product statement. We will continue to monitor and hope that this issue can be fixed. Wyze has good products at reasonable prices and allows for use of those products without subscription, so there’s still value in that. They just need to be transparent about what they cannot provide their customers, even if it beyond their control. Thanks so much for your input.