I have a video doorbell pro, and no matter where I place it, I get this glare. It’s currently outside under a covered patio, and I still get the glare. I had to move it from the front to the back door since the glare was too much. It might work as indoor camera, but it doesn’t work as an outdoor camera. Is there a setting I can change or something I can do?
Thanks!
1 Like
Welcome to the forum. Hopefully some one will suggest a workaround or solution.
I wonder if you can somehow block the glare.
2 Likes
Where is the sun in your Pic.?
Reason I ask is I have 3 cams, a v3pro, a WBCP, and a v2 doorbell. They all face our front yard, which faces due east. For about 30 minutes or so every morning all 3 cameras go through various stages of glare (wash out) as the sun rises. Then they become “normal” "
1 Like
In the photo shown, the camera faces due south. That’s how it looks - even at night!
Hmmm. That changes everything.
If your seeing the glare at night, and you moved the doorbell from front to back I doubt it is normal sun glare.
Is there anytime that you get non-glare?
When I bring it in the house, I don’t get a glare - as long as there are no windows or lights on!
Other than the glare has the doorbell shown any other issues?
From your Pic I see the battery status. I’m guessing your battery only.
At this point I would want to cold start the doorbell. Easier said than done. The Wyze support site has a procedure to do this.
All the suggestions are valid but we are really interested in power down/up the doorbell and chime.
1 Like
Honestly, the doorbell has been hit and miss on notifications. I’ve had packages delivered with no notification, but then I get notifications of a random car driving down the street. So we moved it to the backyard.
Firmware is up to date, and tried powering up and down with no changes. I may just have a lemon!
Maybe. Is the unit still under warranty?
From what you’ve described the contrast is way out of spec. Your getting glare from inside from windows and at night. Definitely abnormal.
I do not have a doorbell pro. If any forum member has any further ideas chime in.
Just to clarify has it always had this issue?
No longer under warranty. 
The glare is a recent development. Thanks so much for your help!
That almost looks to me like a drop of water or spec of dust may have gotten inside, either on the lens or the image sensor itself.
Could also be a pixel that has gone bad on the sensor.
2 Likes
Can I open it to clean? I don’t see an easy way to do that, and not sure if that will destroy the device!
I doubt it would be easy to do and it isn’t meant to be done. If it is a dead pixel, cleaning wouldn’t help anyway, but that does look more like something physically in there. Suppose you could try shaking/tapping it, not too hard obviously.
1 Like