Anyone see an issue with the iOS app where you select any camera feed’s full screen icon and it does not reorient to landscape mode aka full screen? Happens on any of cameras, cam pan v1, cam v1/v2/v3, so seems to be the app itself as all the cam firmware versions are updated.
I’ve enabled and disabled the Portrait Orientation lock on and off, same result. BUT, when i do disable the Portrait Orientation lock, then view the video and orient the phone physically in landscape mode, then it will go into landscape/full screen mode. When I tap the full screen button, the top camera text title disappears and reappears, but no full screen video.
I just tested on my iPhone 12 Pro Max 16 and did not see this same behavior. Selecting the full screen icon oriented the view properly both ways. I am also on the latest beta version 2.36.0 (b3), I see you have a beta tag but not sure if you are running beta.
Have you tried clearing the app cache, logging out and back in?
Also. Please note that sending a log file will rarely if ever trigger a response from Wyze. Logs are accompanying data for the support teams to dive deeper into a support ticket.
If you need Wyze support you can reach them here and provide your log file number to the Support agent.
I just tried it on my iPhone with iOS 16.0.3 and had the same issue, tapped the full screen box in the upper right and nothing, turned the phone and it did go full screen. It did work on my iPad with iOS 15.7, tapped the box and got full screen. Using iOS app 2.35
If this is truly a found production app bug, then the users experiencing the bug should create an app log after experiencing the issue then contact Support and provide them with your experience and log numbers so that the info can be recorded, ticket created and forwarded off correctly.
Thanks for all of the information. I suppose a controlled test (if willing to try) would be to run the beta app again and see if it resolves this issue.
If the issue does not persist with the beta (where I am not seeing this issue), we can assume that a resolution is 1already in the works.
Thank you all for reporting this. This is a issue related to ios 16 only and we are currently working on fixing it. Will update the ETA once I have that.
When viewing the live stream, hitting the full screen/rotate icon does nothing. Livestream continues, nothing happens. Rotating the device (with rotation lock disabled) acts as normal.
When viewing an EVENT, rotating the device works as normal, but hitting the full screen shows the full screen controls (slider etc) inside the portrait video window. See screenshot:
I am on iOS 16.1.2 and Wyze App 2.38.3(3) and don’t have the issue. Did you recently update the iOS? I see that Apple has made changes to the lock screen. Not sure but, that might be the issue. This is an older thread and the issue was solved couple months ago.
I’m using iOS 16.2 and WYZE app 2.38.3 (3) on both my iPhone and iPad. Full screen works for me if I tap the small box icon in the upper right corner or turn the device, works the same. Works on all three V3 cams and the one V3 Pro.
My wife has an iPhone 14 Pro with ios 16.2 without any issues on the wyze application.
I’m on an iPhone 12 Pro with 16.2 and the issue exists. I tries reinstalling the app but it didn’t help.
Wyze broke the app again. I don’t get it, it’s like going one step forward two backwards. The new iOS version 2.38.3(3) has a another bug. In landscape mode when viewing a group the bottom camera is cutoff. You have to scroll to view it. See screen capture below:
Wyze needs to hire a graphic designer to help them with GUI design. Programers are not designers. All major players in the industry realized that decades ago.
I have been having an issue solely on my iPad and viewing just the pan cam v3 camera and it crops out to the point where I can only read the date and the time stamp part is cut out. It works fine on my iPhone. But the iPad not at all. I use the iPad I. The living room at a distance and the only way sometimes I can tell it’s current is by seeing the time tick up. But now with this new pan cam v3 I can’t see it, however the other older cameras in my list still show up fine. This is the only place I could see where people were possibly talking about the same issue, maybe?
