Anyone see an issue with the iOS app where you select any camera feed’s full screen icon and it does not reorient to landscape mode aka full screen? Happens on any of cameras, cam pan v1, cam v1/v2/v3, so seems to be the app itself as all the cam firmware versions are updated.
I’ve enabled and disabled the Portrait Orientation lock on and off, same result. BUT, when i do disable the Portrait Orientation lock, then view the video and orient the phone physically in landscape mode, then it will go into landscape/full screen mode. When I tap the full screen button, the top camera text title disappears and reappears, but no full screen video.
I just tested on my iPhone 12 Pro Max 16 and did not see this same behavior. Selecting the full screen icon oriented the view properly both ways. I am also on the latest beta version 2.36.0 (b3), I see you have a beta tag but not sure if you are running beta.
Have you tried clearing the app cache, logging out and back in?
Also. Please note that sending a log file will rarely if ever trigger a response from Wyze. Logs are accompanying data for the support teams to dive deeper into a support ticket.
If you need Wyze support you can reach them here and provide your log file number to the Support agent.
I just tried it on my iPhone with iOS 16.0.3 and had the same issue, tapped the full screen box in the upper right and nothing, turned the phone and it did go full screen. It did work on my iPad with iOS 15.7, tapped the box and got full screen. Using iOS app 2.35
I have portrait orientation lock ON and when i click on the icon on the top right of the camera to switch to portrait mode it does not work. When i tap on it , it takes me to an old thumbnail a few minutes ago
But when i turn off portrait orientation lock and tilt the phone physically, it does switch to portrait mode
Looks like an app bug .
We should submit some logs for this and post then in the thread so Wyze can investigate
I’m on the latest app version 9.139 and running iOS 16 on my iPhone 11…
If this is truly a found production app bug, then the users experiencing the bug should create an app log after experiencing the issue then contact Support and provide them with your experience and log numbers so that the info can be recorded, ticket created and forwarded off correctly.
Thanks for all of the information. I suppose a controlled test (if willing to try) would be to run the beta app again and see if it resolves this issue.
If the issue does not persist with the beta (where I am not seeing this issue), we can assume that a resolution is 1already in the works.
On the app when you try and click on the full screen icon on the top right of a v3 it will not switch over to portrait mode . When you click on the icon the whole top right of the screen will disappear including the back button , the name of the camera , the cam plus icon , and gear icon . It’ll also freeze and show you a thumbnail of a minute before
When you click on the icon again everything will come back normally . You have to turn off portrait mode lock on iPhone and then physically tilt the phone to switch over to portrait mode .
Thank you all for reporting this. This is a issue related to ios 16 only and we are currently working on fixing it. Will update the ETA once I have that.
When viewing the live stream, hitting the full screen/rotate icon does nothing. Livestream continues, nothing happens. Rotating the device (with rotation lock disabled) acts as normal.
When viewing an EVENT, rotating the device works as normal, but hitting the full screen shows the full screen controls (slider etc) inside the portrait video window. See screenshot:
I am on iOS 16.1.2 and Wyze App 2.38.3(3) and don’t have the issue. Did you recently update the iOS? I see that Apple has made changes to the lock screen. Not sure but, that might be the issue. This is an older thread and the issue was solved couple months ago.
I’m using iOS 16.2 and WYZE app 2.38.3 (3) on both my iPhone and iPad. Full screen works for me if I tap the small box icon in the upper right corner or turn the device, works the same. Works on all three V3 cams and the one V3 Pro.
