A couple of weeks ago, I lost connection with my Pan at the farm. I just pulled up tonight and went to reboot the camera only to notice that the Micro USB was not wanting to plug back into the unit. I looked closer and found what appears to be a fried Micro USB port on the camera and matching scorch marks on the end of the Micro USB power cord. I’m not sure what happened, but it appears to be catastrophic.
If Wyze support wants the cam to try to figure out what happened, it is all yours. I don’t think that I have much use for it in this state.
I will have to say that the Micro USB in the back of the Pan cam is probably the only complaint that I have had with the unit. Even before this incident. I always considered it the weak spot on the cam. Other than that, I am very happy with the products and I will continue to buy and recommend them. Keep up the hard work.
Wyze will definitely want this camera back to take a look at. Please file a Support Request and reference this forum post. When you get the support ticket number back, please post it here and we’ll make sure that Wyze sees and expedites the issue.
When I get back to my shop, I’ll put it under the scope and take a much closer look at the connection.
I’ll post the pics once I have them.
Nobody was at the farm when it happened, so I thought it odd that the connection would just go bad…but…I do have a couple of college-age nephews that like to swing by. I wouldn’t put it past them unplugging it while they did whatever they do out there. I try not to imagine.
I might also check out the log file and see if I can decipher anything from it.
I am also not fishing for a new camera. I just thought that I would bring it to your attention … no matter what happened … as I do consider the charging port the weak point on the cam.
Thanks for the quick responses…I enjoy the very interactive community.
We’re so glad to hear that, Spyder. Once you get back, please let us know what the support ticket number is so we can help look into this as soon as possible. We appreciate you letting us know and if you have any questions please feel free to tag the moderators or myself so we cam assist.
@Spyderbyte, were you able to take a closer look at things? We appreciate that you aren’t fishing for a new camera but we do want to look into this one ourselves and don’t want to leave you without.
@JayJay, uh… I think we have already solved that mystery. Thanks for your kind offer, though!
@elliotks, we would also like to look into your cable. Have you contacted our support team? If not, please fill out this form and let me know your support ticket number when you receive one in a reply email: Support Request Form
Thanx for the heads up. I’m still on the fence with WYZE so far so good but I’ve been hearing bad things about the customer service and I’m really interested in if they help you or not and if so, if they make it difficult or not. Good luck! Hope they help ya.