Hello my camera flood light is showing purple / pink images and does not work
I tried to request a warranty but it says I’m out of warranty, it’s been 6 months only how can I go by getting a new camera ?
You can try cycling night mode on and off a few times, sounds like the IR filter has gotten stuck.
As long as you have a receipt from an authorized reseller you should be under warranty for a full year. If you don’t have proof of purchase, they may flat out deny it or go by the date of manufacture (which could be long before you purchased). This is standard for most warranties.
Thank you
I tried cycling the night vision off and on a couple of times. Still no change, I even cycle power to the camera, left it off for a couple hours and still no change. last time I cycle power left it off overnight and it came back to normal this time. It is not. I purchased it through Wyze. Is there a email contact someone for an exchange ? I do like the camera
Need to contact Wyze Support:
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I’ve have recently got the exact same issue with my Floodlight V2.
All my other V2 & V3 cameras have a sharp picture — but this one is less sharp now and has the pinkish tinge.
I have it mounted under a protective overhang. This seems like premature failure.
Anybody else experiencing this?
Is the camera in this unit a one-off model?
Is the pink hue only at night when the floodlight is on? I’m thinking maybe the overhang is reflecting light back down to the cam causing the color.
As far as the sharpness, your wifi signal may be borderline and the cam may have dropped down to 360 resolution, try manually bumping it back up and see if it gets clearer.
