I recently installed my first floodlight pro and Im receiving an unwanted notification. It keeps notifying me of completely motion. Is there a way to disable this specific notification?
Ideally, I just want person, pet, and package notification. I have that enabled in the notification manager but I don’t see the complete motion.
It seems to be that the videos are being triggered by vehicles, which I have set to record but not notify. This is just an assumption.
On a different but related noted; I’m noticing the floodlight trigger for non AI detections when I have it set to only turn on if a person or pet is detected. It seems to be turning on for all motion events which is unwanted.
In Settings open Event recording section again.
Temporarily switch the recording preferences from "Smart Detection Events back to “All Events”
Now select “Customize Detections” and at the bottom you will see “Other Motion” checked on for both “Tag” and for “Notify”…Uncheck “Notify” for the Other motion.
Now to back and change your recording preferences back to Smart Detection Events if you want.
Personally, I leave mine set to record/save “All Events” but to only send me a notification about people. Then I can still sort events to only show me the ones with people, but if I want to go back and review other events I still can, and since the notify me is unchecked for other motion I don’t get notifications for them anyway. But if you want it to automatically delete any events that don’t have a person or pet, then you can switch it back to Smart Detection Events.
For your lighting issue, I would try toggling the motion setting off completely then toggle it back on. Maybe switch back to All motion then switch it again back to smart detections. See if that helps.
If it’s still turning on with other motion, you could try to clear the cache and do the above again, or try a factory reset. But I can assure you that it shouldn’t be triggering for normal motion. It’s slightly possible there is something in view that the local person detection model thinks is a person. Do you have anything in view that is even remotely human shaped (big base with smaller part on top that could be thought of as a head?
Are you using Night vision IR or Ambient lighting in standby mode?
This looks like it will solve the notification problem. Thank you!
This is one area that Wyze needs to improve on is having their notification UI make sense. It’s frustrating that using the same settings on other cams will not work for this camera. (Record/notify) Plus when you add on home/ away mode I think it might be overwhelming for newer users to figure out. I wish I had a solution to provide…
I think it’s a new UI bug. It should have automatically switched off the motion notifications when you selected smart detections. I was just educatedly hypothesizing what the most likely point of failure and solution was with a fairly high degree of confidence.
I think I’ll point this example out to @peepeep Since sometimes on here we have debated about the best way to do support, whether that is with a script or giving a support agent agency and discretion .This is an example of something that may or may not have been in an official script, but a little bit of educated intuition and agency can resolve something that might otherwise not have been addressed (But maybe it would have).
Thank you very much for the support! The mini rant was more so if any wyze employees happen to see this thread. I’ve just had some frustrations with notifications, but nothing that hasn’t been able to be solved.
I appreciate your willingness to jump in and help!
As someone who has been known to others to be the help techy guy; I totally see both sides of script vs no script. I think that education should probably be the first priority in either case. Scripts do have the ability to provide education, but in my opinion may make it harder for the education experience to be more fluid and natural. (Re-reading your post as I type and I’m realizing that you said “educated agency” which is different from what I’m talking about, but I feel the point is still valid)
I typically learn towards educated agency myself, but a script could potentially catch items earlier in the troubleshooting steps. So again… I’m kinda in the middle on this and definitely appreciate both sides.
keep a list of the most common or newly known things that have been proven to solve issues people are calling in about
make sure someone’s “discretion” doesn’t inadvertently skip suggesting the one thing that might have actually solved the issue.
All of the above are EXCELLENT reasons to use a script. I actually am generally very supportive of them for that reason (I used to work in the customer service field when I was younger). However they are also insanely frustrating to customers sometimes and it can feel like they were ignored. For example, a user might tell the rep they’ve already tried certain things, but now the script tells the rep to ask them to do that thing again. If the script is followed strictly, it takes away all human element and annoys the customer. But if it isn’t followed strictly, and they let someone skip 1-2 steps in the standard troubleshooting, maybe not doing things in a precise order is the thing that makes it fail.
There has to be some kind of balance between a through script that covers all the bases, while allowing some degree of agency as long as those things are covered.
For example, I suggest that agents should be allowed to tell a customer: I want you to know that I listened to you that you already did these things, but I am required to ask you to try some of them again while you’re on the phone with me. Sometimes doing things in a certain order can make a difference and I need to be able to vouch for you that you did these things while on the phone for me before I’m allowed to escalate anything to the next tier or the devs, so let’s get through this together, ok? I think that’s fair. Then when the standard stuff is completed, the agents should have the agency to make other suggestions too, such as, “you don’t have to do this, but if I were in your shoes, here is what I would also try: _________”. I think all of the above would be a fair compromise and balance between RIGID SCRIPTING vs no organized or consistent support and experience is 100% dependent on getting a “good rep” vs a new or ignorant one. I think a bit of flexibility and balance can be okay as long as the important parts are covered.
Some do. Lots who browse things, don’t interact. I think for some of them who browse things don’t want to influence or divert the natural discussion. Some companies actually use their forums as a form of market information, and the more they interact in it, the more invalid and unreliable the data becomes related to what their customers and users think about certain things.
I completely agree! I recently had to call into Xfinity and was initially putting it off assuming it would be painful. I just recently moved and had to change my isp to Xfinity and was lucky enough to receive an xb7. As im sure you’ve seen in other threads the xb7 loves to block Wyze cams from being remotely viewed. I was sure that explaining this to someone on a script was going to be like pulling teeth.
I was extremely and pleasantly surprised to find the agent who answered the phone treated the interaction like you described above. He let me know that some things he was just going to have to tell me and check with me. Even having to listen to the upsale script was made more pleasant buy him saying “I’d hate for you to miss out on an offer that could potentially increase your service for no cost” and acting meaning it or sounding like it at least… At the end, I was able to say that I saw other’s had solved their problem with a different model gateway (xb8) and he said “well, it can’t hurt to try! I’ll ship one out tomorrow free of charge. If this does not work we’ll need to send out a tech”
The agent had the agency to actually help when I knew the solution. This was especially important this particular instance, because the next troubleshooting steps is for a tech to come out which has a $100 associated fee.This was one of the few pleasant tech support interactions I have had.
Overall, I left the interaction feeling heard and significantly better about my choice in isp.
I understand. Comcast was one of the 4 Fortune 500 companies I worked customer service for back when I was going through College Had the extra benefit of tuition reimbursement, so it was great for college student work.
I’m not a huge fan of Cable internet in general though, including Xfinity. It’s not as bad as it used to be though. Xfinity is pretty easy to manipulate though, especially now that they are losing a lot of their monopoly leverage.
Some companies were Rigidly scripted, while others weren’t. I hated the ones that required upselling attempts, but I can’t really blame them as a public company for having that pressure to appease all the stockholders.
That’s a great incentive for college aged kids to work for them! Good for you for taking advantage of the program! I was always looking for ways to decrease my tuition while in college, and I found a pretty good one if I do say so myself. Dual enrollment paid for by the state, so my associates degree was free!
I’m not a huge fan of cable internet either… My last house had fiber, which was my first fiber experience, and I was dismayed to find out this house did not have fiber. Thankfully though, the hybrid coax/fiber thing Xfinity uses has so far been reliably fast.
I have found that I tend to cancel my service with those more rigid companies, especially the ones who upsell all the time. Like, don’t lock me into a contract for 2 years and constantly try to upsell me, so I break my contact (with associated fee) and spend more monthly. Gotta love the rat race!
Lots who browse things, don’t interact. I think for some of them who browse things don’t want to influence or divert the natural discussion. Some companies actually use their forums as a form of market information, and the more they interact in it, the more invalid and unreliable the data becomes related to what their customers and users think about certain things.
Had the extra benefit of tuition reimbursement, so it was great for college student work.