Fix the software bug that prevents playback

When will you fix the software bug in the cameras that is causing video playback to fail after 2 seconds? Posted this question in the form and many people are saying they have the same problem. It’s definitely a software bug

Hi @doug.spindler
You have a good question, but this is an issue that needs to be addressed thru Wyze Support.
If you have contacted them and have a ticket number but no response, please post it back here.
Please keep in mind that the forum is primarily a user to user platform and not regularly monitored by Wyze employees.
Live support is also available: +1-206-339-9646 Monday - Friday 5 am - 6 pm PT Saturday 8 am - 4 pm PT and probably will give you a quicker response.
Again if you contact them and don’t get a response please post back with your ticket number.

[Mod Edit]: *Your post was merged to this category since it involves mainly a question.

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