Unfortunately that was a beta firmware version in a prior forum that many of us said did NOT fix the problem but they are releasing 4.51.1.9807 anyway. I’ve had the Beta version of that since 04/25/24. Multiple users replied in the Beta forum that it did NOT solve the issue!
Again, is Wyze even reading the feedback they ask for? I called and reported and posted along with others that the Beta firmware DID NOT fix the problem!
Updated and still doesnt fix the problem. Wish it did, but back to the drawing board. Losing hope that our comments are being listened to. Feedback is asked for but is it being listened to @WyzeTeam?
I was wondering why I already had it…
Don’t know if it will help, but will resetting services after update work?
I’m honestly at the point where I feel like I’m talking to a wall trying to get this fixed. I have invested HOURS and HOURS in giving Wyze feedback and logs after the Beta firmware failed to fix the problem. And what do they do? Push it out anyway and say it “fixes the problem”.
The last customer support agent I talked to said they Wyze engineers were “absolutely aware that the Beta firmware patch didn’t fix the problem” and were “working on a newer patch”. So if that’s the truth, why was the original Beta patch released?
I feel like I’m just wasting my time anymore talking to them. And they refuse to honor their hardware and functional warranty with a replacement too. I’ve explained that I could keep a replacement from upgrading and all I get is the “a newer firmware fix is coming”.
WTH @WyzeTeam ….
why are you releasing a firmware that is not going to work? Users during the beta phase already told you guys that it didn’t fix the issue so why is it being released?
I don’t quite understand because you guys request feedback from users and then when users provide feedback, you guys don’t seem to follow any feedback from anyone.
if anyone is looking at this from the Wyze team, please correct the doorbell v2 issue.
PLEASE fix this fiber/Century Link issue so my cameras are not worthless. There have to be a lot of people dealing with this issue. This cannot be a difficult firmware fix, since two of my cameras work just fine and two do not.
Thanks!
Craig
I just can’t see this as a firmware fix. Why apply a fix to the two working cams? It could be something hardware related.
It’s not hardware related if you read the thread I attached. They both work on my neighbor’s comcast modem just fine. It’s about the camera’s firmware requiring 1508 MTU to upload a video through the modem. But a lot of modems out there will not go above 1500 - like Century Link’s new modem. The working cams (pan cams) work just fine, so don’t need a fix.
How come more people aren’t seeing the issue? Why patch cams that are working fine? 
At this point it is looking there is something very seriously wrong caused by the last firmware push for the V2 doorbell.
I have a device that does not do most of the advertised functions, no notifications and sporadic event recording between 9pm and 5am est (no events in between).
Pushing out a firmware that was identified as not resolving any issues hours after it was released in Beta is what we have been waiting over a month for?
Please at least allow us to just return the device, I purchased from the Wyze store so do not have the luxury of complaining to Amazon
Couldn’t agree with you more. The Beta firmware fix was flagged by many users as NOT fixing the problem. I was one of them who fed this back in the forum as well as calls to customer service and supplied logs.
The fact that they rolled out this Beta firmware anyway, will not roll back to firmware that actually worked for everyone until they figure out what they broke, and are completely silent in responding to so many different users posts about this speaks volumes to me of how Wyze now operates.
There are a lot of people having this issue. I really think people get their cameras home (Century Link) and then return them, since they are not working properly. I almost did, since my pan cams were working fine. Then, I did a little research and found someone (see thread) found the fix. But my modem will not allow it. I have spent many hours on this issue trying to track down the problem, as I have been a big supporter of Wyze - and I have a lot of their products. But if this issue persists, I will have to switch my cameras out to another company, which I don’t want to do.
I don’t see an “attached thread”, maybe I don’t know what I am looking for.
I would like to read more about the MTU issue, what was done to determine it, etc.
Thanks,
I have a small clip I made of this issue with setting up new or existing devices and the “Camera Plus Plan” screen when adding non-cameras. However, as a “new user” I can not upload it.
Since this is a known issue, when can we expect a resolution? Not having working bulbs/equipment (new or existing) is a big deal.
I’m not sure why you’re asking me directly, as I’m not a Wyze employee.
Regarding the video issue, perhaps a Moderator could bump up your permission (I’ve seen that happen before), or you could upload it to a video sharing site like YouTube and reply to the topic with a link in the post.
I totally agree with you here. If this is a hardware issue and firmware is required to get it fixed, why am I not having the issue?
Not sure what Century Link is but if that is your ISP, I don’t think it’s Wyze’s responsibility to make it work.
@WyzeTeam @WyzeJasonJ any updates on when a new firmware for the doorbell cam v2 will be released?
and i am not talking about the new one (4.51.1.9807) that was pushed out knowing it wouldn’t work because MANY users said so during beta testing.
Many users with doorbell v2 (including me) are not receiving alerts and events are not being captured which makes the device kinda useless.
