Fix-It Friday 7/7/2023

Howdy! :cowboy_hat_face:

Welcome back to a new month of Fix-It Friday! We have a callout for August Fix-It Friday submissions. Don’t forget to vote over the weekend for the topics to add to this list! Here are the updates we have for you today:

:sob: Forum - Playback goes to the most recent part of the timeline from an Event Video on iOS instead of the actual time of the recording :sob:

This app has been released! Please try it out and let us know if this problem still exists. We’ve been seeing some positive feedback from customers. If we don’t hear back about it still being an issue for next week, we’ll remove this from the update list.

:thinking: Core - Wyze Cam Pan v3 randomly stops recording :thinking:

We have a fix for this in beta! Please try out 4.50.4.4767 if you’re a beta tester and let us know how it performs!

:black_square_button: Bonus Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid :black_square_button:

We are working on a new firmware that resolves this issue. Thank you for your patience!

:telephone_receiver: Reddit - Phone call audio has to be turned on to hear audio through the iOS app for grouped cameras :telephone_receiver:

We haven’t been able to reproduce this and are looking for help with gathering data. If you’re affected, could you please post a screen recording of this issue so we can check it out?

:flashlight: Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory :flashlight:

We’re looking into the submitted logs for this now! We’ll let you know if we need more later.

- Let’s Take a Look at Some Previous Submissions -

:face_with_monocle: Forum - When Wyze Cam v3s are in a group some of them will fail to load live feeds and return an Error Code 90 :face_with_monocle:

We added some improvements in the 2.44 app! Please take a look to see if it’s working better for you now. We are working on further improvements for future software.

:floppy_disk: Core - Playback stutters when selected for the first few seconds of Playback from the microSD card :floppy_disk:

We took a look at metrics and this build has a higher failure rate than we would prefer. We’re making some changes to the code before sending out a new version later. If you feel strongly that you want access to this update, you can flash the firmware using the file saved on our Release Notes page:

:clock12: Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock12:

We took a look at metrics and this build has a higher failure rate than we would prefer. We’re making some changes to the code before sending out a new version later. If you feel strongly that you want access to this update, you can flash the firmware using the file saved on our Release Notes page:

:negative_squared_cross_mark: Core - Error 3001 is happening on cameras such as Wyze Cam v2 :negative_squared_cross_mark:

This build is expected to start beta next week! Please let us know how it goes for you, beta testers!

:house: Reddit - Wyze Cam Pan v3 does not return to set home position :house:

We have put together a detailed post showing what is happening, what we’re looking at, and what we’re working on to improve this issue. You can find it here:

:angry: Core - Cameras appear offline in the app, though they are online and viewable :angry:

QA found some bugs with this firmware and the team is working on resolving them. We’ll send another build to QA when it’s ready.

:cloud_with_rain: Forum - Wyze Sprinkler Controller schedule skipping days :cloud_with_rain:

It looks like Rules are working for folks. As a workaround, please try that method of control! We’re going to keep an eye out for more discussion on this one. It’s possible that our outcome here will be providing replacements as needed and recommending Rules if we aren’t able to identify a root cause.

Thanks for reading, folks! See ya later!

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