Hi, everybody! 
It’s time for another round of Fix-It Friday! Next week is a new callout for issue submissions. So start thinking about what bugs you’d like to see added to our update list and don’t forget to vote next weekend! In the meantime, here’s what we have for you:
Core - Wyze Cam Pan v3 randomly stops recording
We have a fix for this in beta! Please try out 4.50.4.4767 if you’re a beta tester and let us know how it performs!
Forum - Playback goes to the most recent part of the timeline from an Event Video on iOS instead of the actual time of the recording
The 2.44 app is currently in beta testing with a fix for this issue. Please give it a try and let us know how it performs, beta testers!
Bonus Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid
We are working on a new firmware that resolves this issue. Thank you for your patience!
Reddit - Phone call audio has to be turned on to hear audio through the iOS app for grouped cameras
We haven’t been able to reproduce this and are looking for help with gathering data. If you’re affected, could you please post a screen recording of this issue so we can check it out?
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
We’re looking into the submitted logs for this now! We’ll let you know if we need more later.
- Let’s Take a Look at Some Previous Submissions -
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card
The gradual release for firmware 4.36.11.4679 is still progressing! Some folks don’t have it yet but they will later!
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)
Like the above topic, this is resolved in the 4.36.11.4679 that is still undergoing a gradual release. You’ll have access to it in the upcoming weeks if you don’t have it yet!
Core - Cameras appear offline in the app, though they are online and viewable
QA found some bugs with this firmware and the team is working on resolving them. We’ll send another build to QA when it’s ready.
Core - Error 3001 is happening on cameras such as Wyze Cam v2
We sent another build to QA testing and found a blocking bug that we’re investigating. We’re getting closer to being able to start beta testing and will let you know when that’s ready!
Forum - Wyze Sprinkler Controller schedule skipping days
It looks like Rules are working for folks. As a workaround, please try that method of control! We’re going to keep an eye out for more discussion on this one. It’s possible that our outcome here will be providing replacements as needed and recommending Rules if we aren’t able to identify a root cause.
Forum - When Wyze Cam v3s are in a group some of them will fail to load live feeds and return an Error Code 90
We’re still looking for logs (and thank you to the people who have sent some in!). We know that this is an involved process but they really help! We’ll be building specific metrics to monitor this but could use your assistance. Could you please send those in along with your camera’s MAC address (you can find this in Camera Settings > Device Info) and the timestamp for when the camera went offline? Here are the log instructions:
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds.
On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
Reddit - Wyze Cam Pan v3 does not return to set home position
Test results for future device performance are looking better but the drift is still visible to the naked eye. Our game plan now is to implement the new strategy to the production line, collect more data points about the hardware deviation that is leading to drifting, and then release a new firmware that will adjust to improve the performance of the existing devices. We know that this has taken a while and we appreciate your patience.
Have a lovely weekend, everyone! I appreciate you taking the time to read this update.