Happy Friday! 
We have a new batch of submissions to go through! Thank you to everyone who participated in the voting. Here’s what we have for you this month:
Core - Wyze Cam Pan v3 randomly stops recording
We have a fix for this in beta! Please try out 4.50.4.4767 if you’re a beta tester and let us know how it performs!
Forum - Playback goes to the most recent part of the timeline from an Event Video on iOS instead of the actual time of the recording
We’re working on fixing this now! We’ll keep you posted about our progress.
Bonus Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid
We’re working on fixing this issue from the cloud side. Thanks for reporting it!
Reddit - Phone call audio has to be turned on to hear audio through the iOS app for grouped cameras
We haven’t been able to reproduce this. If you’re affected, could you please post a screen recording of this issue so we can check it out?
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
Any chance you could send in a log for this? We’d like to look into this. Here are the instructions:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
- Let’s Take a Look at Some Previous Submissions -
Forum - Wyze Sprinkler Controller schedule skipping days
We’re working with folks to figure out if Rules instead of Fixed Schedules work better here. We’ll keep updating as we go!
Core - Cameras appear offline in the app, though they are online and viewable
Please pardon the upcoming copy/paste because several of these issues have the same update.
We found a release blocker during beta. Right now, we’re figuring out whether we’ll wait for a fix for this issue, or if we’ll adjust the firmware to exclude that portion of the update and continue working on it. We’ll let you know when we’re ready to move forward!
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card
We found a release blocker during beta. Right now, we’re figuring out whether we’ll wait for a fix for this issue, or if we’ll adjust the firmware to exclude that portion of the update and continue working on it. We’ll let you know when we’re ready to move forward!
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)
We found a release blocker during beta. Right now, we’re figuring out whether we’ll wait for a fix for this issue, or if we’ll adjust the firmware to exclude that portion of the update and continue working on it. We’ll let you know when we’re ready to move forward!
Core - Error 3001 is happening on cameras such as Wyze Cam v2
We’re still in the QA phase for this fix. Thanks for your patience!
Reddit - Wyze Cam Pan v3 does not return to set home position
Test results for future device performance are looking better but the drift is still visible to the naked eye. Our game plan now is to implement the new strategy to the production line (that will take about a month), collect more data points about the hardware deviation that is leading to drifting, and then release a new firmware that will adjust to improve the performance of the existing devices. We know that this has taken a while and we appreciate your patience.
Forum - When Wyze Cam v3s are in a group some of them will fail to load live feeds and return an Error Code 90
We’re still looking for logs (and thank you to the people who have sent some in!). We know that this is an involved process but they really help! We’ll be building specific metrics to monitor this but could use your assistance. Could you please send those in along with your camera’s MAC address (you can find this in Camera Settings > Device Info) and the timestamp for when the camera went offline? Here are the log instructions:
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds.
On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
Thanks a bunch! Have a great weekend, folks.