Hello, hello! 
Welcome to our first July Fix-It Friday! We have a callout for new bug submissions so please make sure you vote this weekend! Let’s check out the updates we have for you today:
Reddit - The current day will not show in the Events tab until the iOS app is restarted
Please give it a try and let us know how it goes after updating to the 2.43 app! This should now be resolved for iPads. We’ll remove this from the update next week if we don’t hear of problems.
Reddit - Camera feeds in iOS will not stream until the app has been force closed
The 2.43 app release has gone out to the public! Are you still seeing this issue? If so, please let us know! This will also be removed next week if we don’t hear about issues with the new app.
Core - Wyze Scale S does not download saved data unless the app is open to the scale section
We already have some feedback that this is working properly with 2.43! If you’re still having difficulty with it, please let us know. Otherwise, we’ll remove this from the update list next week.
Forum - Wyze Sprinkler Controller schedule skipping days
We saw posts that suggest that the issue may be correlated with schedules for more than 3 zones. We’re looking into that from our side.
- Let’s Take a Look at Some Previous Submissions -
Core - Cameras appear offline in the app, though they are online and viewable
This firmware is in beta testing now. Please put it through its paces, testers! Let us know if you run into this issue.
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card
We have started the external beta for this. Please give the firmware a try and let us know how it performs!
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)
Check on this one in beta! We released the firmware to our beta crew this week and look forward to your feedback.
Core - Error 3001 is happening on cameras such as Wyze Cam v2
The firmware is waiting for QA testing! We’ll let you know how it goes.
Reddit - Wyze Cam Pan v3 does not return to set home position
Test results for future device performance are looking better but the drift is still visible to the naked eye. Our game plan now is to implement the new strategy to the production line (that will take about a month), collect more data points about the hardware deviation that is leading to drifting, and then release a new firmware that will adjust to improve the performance of the existing devices. We know that this has taken a while and we appreciate your patience.
Forum - When Wyze Cam v3s are in a group some of them will fail to load live feeds and return an Error Code 90
We’re still looking for logs (and thank you to the people who have sent some in!). We know that this is an involved process but they really help! We’ll be building specific metrics to monitor this but could use your assistance. Could you please send those in along with your camera’s MAC address (you can find this in Camera Settings > Device Info) and the timestamp for when the camera went offline? Here are the log instructions:
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds.
On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
Thanks for your time! Remember to vote for July submissions for Fix-It Friday. See you next week!
Here is July’s thread: