Fix-It Friday 4/7/2023

Howdy! :cowboy_hat_face:

It’s time for our next Fix-It Friday follow-up! Let’s get started:

:black_square_button: Forum - Wyze Cam v2 detection zone is back to the single box style after 4.9.9.1851 update :black_square_button:

If you ran into this, please try rebooting your device! We believe this has been resolved. If we don’t hear from folks saying that rebooting the device and app didn’t work, we’ll remove this from the update list next week.

:frowning_face: Discord - Can no longer pair Wyze Sense v1 sensors to the Wyze Sense Hub after the 4.32.12.534 firmware upgrade :frowning_face:

We’ll be removing this entry next week. But if you’re experiencing this, please reach out to our customer support folks. We’re keeping an eye on these reports! However, due to this product having been replaced and no longer sold a long time ago, we may not have the resources to dedicate to fixing this issue. We have collected details and logs from the people who can reproduce this problem and have been looking into it.

:thinking: Reddit - iOS cameras when grouped are not displaying properly :thinking:

We got some screenshots! We’re taking a look at this and will let you know if we have any further questions. Thanks for the help!

:face_with_raised_eyebrow: Core - Error 3001 is happening on cameras such as Wyze Cam v2 :face_with_raised_eyebrow:

No further updates for this one this week! We have been seeing improvement for the 3001 error issue after the fix on Wyze Cam v3. We are going to merge the fix into upcoming Wyze Cam v2 and Wyze Cam Pan firmware. We’ll share updates here as we get them! This is expected to happen after the 11.x update for Wyze Cam v3 and Wyze Cam Pan v2.

- Let’s Take a Look at Some Previous Submissions -

:nerd_face: Reddit - Event recordings are skipping/stuttering :nerd_face:

The .4054 update is now available for everyone! We haven’t been seeing reports of this issue on updated cameras. If you’re experiencing this, please let us know! Otherwise, we’ll remove this from the update list next week.

:sob: Core - Wyze Cam Pan v3 detection zones not working :sob:

We have another version with a fix going through internal testing now. If this one is approved, it will move to an external beta later. Keep a look out for updates!

:clock12: Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock12:

This is in beta! If you’re a beta tester, please try out the new firmware and give us feedback about it.

:floppy_disk: Core - Playback stutters when selected for the first few seconds of Playback from the microSD card :floppy_disk:

This is also on the firmware that is in beta testing! Beta folks, please put it through its paces and let us know how the new build performs.

:crescent_moon: Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later :crescent_moon:

This is still in beta! Any concerns with this update? How’s it going for folks?

:house: Reddit - Wyze Cam Pan v3 does not return to set home position :house:

We have this build in internal testing. Hopefully it will get to move to external testing soon!

:astonished: Core - Cameras appear offline in the app, though they are online and viewable :astonished:

No further update here! We have the design ready for the health checker that will help with this issue. It won’t be in the next release but we have it in the pipeline for a future firmware release.

- Updates For Dormant Topics -

:face_with_thermometer: Wyze Sense Hub Events not showing the correct time :face_with_thermometer:

We’re still doing internal testing for the sync and we don’t have a confirmed public release timeline yet.

Thank you, everyone! We hope you have a wonderful weekend. Please start thinking about what issues you’d like to submit for the May Fix-It Friday list!

3 Likes