Welcome to this week’s Fix-It Friday follow-up! Next week will have a follow-up post as well as a new callout for bugs to chase. Let’s begin!
Forum - When using Wyze Sense Motion Sensor, the Wyze Sense Hub, and routines with Alexa, “clear for X time” does not execute a trigger
We don’t currently have an update for this one. Here’s the info from our last update:
We’re wondering if this is part of the hub firmware issues and we’re working with multiple teams internally to look into it. But for now, here’s the information request from last week. This issue is really hard to track down without info from our community, so please help us out!
For this one, we would love to have a log and hub firmware version so we can look into it. Please recreate the issue and then send in a log that includes the date, time, and time zone of the trigger failure as well as a detailed description of your routine and which parts worked versus didn’t work. Please post the log number here when you have it so we can send it to the team!
Discord - Slow Alexa announcement of Person Detected from outdoor cameras
Did you experience this? If so, is this still happening for you? How long are your announcements delayed? We’re still suspecting that this may have been a server demand issue. If we don’t hear about this issue, we’ll be removing it from the update list next week. So please don’t hesitate to speak up if this is a current problem for you!
Here’s the update from last week:
We need some logs for this one. It’s possible that this was due to server demand at the time and then there was an automatic recovery afterward. We’ll need to verify using timestamps. If this happens, please send in a log with the date, time, and time zone from the timestamp of your Event video and then the actual time that your notification from Alexa came through! Then post the log number here so we can scoop it up. Logs can be submitted through Account > Wyze Support > Submit a Log. Make sure you select Wyze Cam Outdoor from the list of affected devices so we get the correct log!
Let’s Take a Look at Some Previous Submissions
Wyze Sense Hub firmware 22.214.171.124 causes issues with Rules and notifications or frequent rebooting
No update for this one this week. Here’s the previous information!
We’re looking into if the Rules and notification issues are due to a cloud issue instead of firmware. Though right now, we’re prioritizing the work on the sensors not pairing and frequent reboot issues. We’re hearing that deleting the hub and adding it as a new device is fixing the reboot problem for some folks. If you’re one of the people impacted by this, you may want to give that a shot!
We’re hoping to get back some Wyze Sense Hubs that are running into this issue. If you are running into frequent rebooting and are willing to send your hub back for analysis (with a replacement), please reach out to our support team and post your support ticket number here. We’re taking this seriously but need your help to fix it! We’ll keep working on things from our end.
Wizard chat ends when navigating to the main app page
Good news, everyone! The tests from last week went well! We’re going to go live with SMS support for certain workflows (not all support contacts) and we’re also making the change to the new agent workspace that allows for asynchronous chat. This will generate a ticket for every chat we receive automatically and allow you to come back to the chat if you go to a different page for a bit. We’ll be pulling this out of the update list next week.
Wyze Plug 2021 (Certified For Humans) version going offline
The update aiming at fixing this is still in testing. We’ll keep you posted about when it goes out to everyone!
Wyze Sense Hub volume is lower than it used to be
We’re happy to say that we just released new Wyze Sense Hub firmware for this! Please check it out and let us know how you feel about it. This has different logic than before because there was a battery drain issue with the louder volume previously. Now we’ll have louder volume if the power cable is plugged in and delivering power and go back to the decreased volume if the hub is running on the backup battery to make it last longer. We’ll be removing this from the update list moving forward.
Cameras appear offline in the app but the live stream is online and accessible
Big news for this one! We’re going to rework the code for this entirely. Our estimate for the public release of this is June but that may need to be adjusted depending on the complexity of this task and if we encounter unexpected hurdles.
Wyze AI Events and All Other Motion Events sometimes grayed out
For the folks that ran into this, did you have Event Recording enabled for that camera? If you’re running into this, please check that setting and let us know! If it isn’t enabled, then this is working as expected. If you do have Event Recording turned on and this is still happening, then we’ll need to dig deeper.
Attempting to view microSD card Playback while viewing an event from a Wyze notification results in “No micro SD card installed in camera” error.
We looked into this and we think that what’s happening is that you’re super quick to open Playback when you get to the Event from the notification. Because the camera hasn’t connected yet, it gives an error that resulted in an inaccurate error message. We’re updating the messaging to tell people what’s happening and how they can resolve it. The secret is to just try again after a few seconds.
Wyze Cam v3 and Wyze Video Doorbell fail to reconnect after a modem/router reboot when other devices reconnect quickly.
We’re happy to say that this should be resolved in the next firmware update! Part of the issue is that the camera would try to connect before the modem/router were ready and then it wouldn’t try again like it’s supposed to in that case. We look forward to asking you if you’re seeing improved behavior once the update is available for you.
Alright, everyone! Thanks for reading through this Fix-It Friday follow-up! If we asked for information about an issue that is impacting you, please make sure to reply to us ASAP so we can get the info to the team.
Don’t forget to think about your Fix-It Friday submissions for next week and we’ll see you then!