Hello everyone,
I apologize, we had many issues going on last Friday, so we did not get an update out last week. It is time to get back to our regular schedule of updates, so here is our Fix-It Friday weekly update:
Forum - Wyze Cam v3 Pro floating window not working for everyone
We have found that enabling Dark Mode causes the floating window to not work. We are looking into the cause of this and will have an update when we know more.
Core - Wyze Cam Pan v3 pan/tilt control issues
We are still looking for logs on this one. If it is affecting you let us know. Here is how:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Wyze Video Doorbell time stamp jumps around
We are looking into the cause of this. We will let you know when we have more.
Reddit - Wyze Cam Pan v3 microSD playback button is grayed out on Event Viewer
We are looking into the cause of this and could use some more logs.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
- Let’s Take a Look at Some Previous Submissions -
Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings
We are working on a possible fix for this. I will let you know when I have more.
Discord - Wyze Cam v3 not loading in group view
We are having trouble tracking down the cause of this and could use some more logs.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Core - Wyze Video Doorbell v1 notifications have images turned 90 degrees
We are still working on the fix for this and I will let you know once I know more.
Forum - Wyze Thermostat drops offline often
The engineers are still looking into this. I will let you know when I have a further update.
Reddit - No audio playback on Wyze Cam v3 when connected to Wyze Cam Floodlight accessory
Thank you for your patience as we continue to look for the root cause of this issue.
Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro
This is still in QA testing for a future firmware release.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We are still looking into the information you have provided, I will pass along an update when I know more.
Reddit - Wyze Cam Pan v3 does not return to set home position
We released a beta that is a step towards fixing the waypoint drift issue. This beta will not change the current experience, but will give us some data needed to get to that point. Thank you for your patience.
Reddit - Event playback in the app is stuttering
As noted above, we have found a possible cause and are working on a solution.
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
This is currently in QA testing for a future firmware release.
Thank you for reading! Have a great weekend!