Happy New Year, everyone!
We have a callout for new issues today, so make sure to let us know what you are experiencing. We should start seeing movement on these issues soon with the holidays over, but here is an update to let you know where we are at with them. Here’s our Fix-It Friday follow-up:
:cam_v3_pro: Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings :cam_v3_pro:
We could use some more logs and screen recordings to help us with this one. Here is the process:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Cameras showing “device offline” or not loading in group view
We are looking for some more help with this one and could use some more logs. Please send us one and let us know the log number.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro
The engineers are looking into this. If you have not sent us a log yet, please do!
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Core - Wyze Video Doorbell v2 detection zone not saving if not enough blocks are selected
We are still looking into this and will let you know if we need to gather more info from you. Thanks for your patience.
- Let’s Take a Look at Some Previous Submissions -
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We are currently looking into the logs and MAC addresses we were given, but it never hurts to have more. If you haven’t sent one in and this is affecting you, can we please get the MAC address to check logs?
Please send your camera MAC (Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through support.wyze.com and then provide the ticket number to us in this thread. We’ve been checking on the logs we have so far and will share more info when we have it!
Reddit - Wyze Cam Pan v3 does not return to set home position
We released a beta that is a step towards fixing the waypoint drift issue. This beta will not change the current experience, but will give us some data needed to get to that point. Thank you for your patience.
Reddit - Latest Wyze Cam Pan v3 firmware (or iOS app update) breaks microSD card button
We are still looking into the root cause of this issue. We will let you know when we have more information.
Discord - Facial Detection is not working on lots of cameras for people who have Cam Plus Unlimited
We believe it is now working as intended on Wyze Cam v3 and Wyze Video Doorbell v2. We are working on revamping things to create a better experience and will have more info later.
Forum - Thumbnail show not working consistently on Wyze Cam v3 cameras
Please send us some logs if this is still affecting you. Here’s the info for how to send them in:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Reddit - Unable to stream cameras in Google Home
The Google Home app not viewing live streams is a bug on the Google Home app and they’re working on it now. For Google Nest devices not viewing streams, please try re-pairing the connection between Wyze and Google Home. If that doesn’t work, please let us know by contacting support and opening a ticket as we will need to get your account info to troubleshoot further. After opening the support ticket, please post the ticket number here.
Reddit - Event playback in the app is stuttering
Thank you for your patience with this! Could you get us some more screen recordings to help us?
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA!
Thank you for reading! Remember we have a callout for new issues today. Please post and vote for any issues that are frustrating you.
Link to the January Callout.