Fix-It Friday - 12/1/2023

[Seapup]

@WyzeJasonJ

Reddit - Latest Wyze Cam Pan v3 firmware (or iOS app update) breaks microSD card button

Is anyone still affected by this? If we don’t hear anything new we will remove this at the end of the month. Please send in a log if you’re still affected by this problem! Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

Cam Pan v3 SD card access/playback issues

The following Cam Pan v3 SD card access/playback issues have existed for several months. Although these examples are from a mix of production and beta app and firmware versions, the reported issues are and have been the same regardless of versions.

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Problem Description: Playback icon on Cam Pan v3 event page (Android) is inoperable.

App versions tested: 2.47.0.373 and 2.48.0.379 (Android)
Cam Pan v3 firmware version tested: 4.50.4.7379 and 4.50.4.7796

Steps to reproduce:

1. Start Wyze app
2. Tap Events tab icon
3. Select a Cam Pan v3 event (general motion or AI type)
4. Note text “Playback” under playback icon is grayed out
5. Tap Playback icon during event stream
6. No action results and no error message is displayed
7. Select same Cam Pan v3 event (general motion or AI type)
8. Note text “Playback” under playback icon is grayed out
9. Tap Playback icon after event stream ends
10. No action results and no error message is displayed
    
    

Verify event is properly recorded to SD and appropriately tagged:

1. Start live stream for same Cam Pan v3 as event
2. Tap SD Card icon with phone in portrait orientation
3. Swipe up to scroll down and locate event on SD
4. Note motion or AI type icon on timeline
5. Verify event footage on SD properly plays
   
   

Log ID: 1266216

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Problem Description: Tapping playback icon on Cam Pan v3 event page (iOS) results in “MicroSD Card Not Found”. This is the same issue as listed above under Android, but manifests differently as the Playback icon is not disabled.

App version tested: 2.48.0.6 (iOS/iPhone)
Cam Pan v3 firmware version tested: 4.50.4.7379 and 4.50.4.7796

1. Steps to reproduce:
2. Start Wyze app
3. Tap Events tab icon
4. Select a Cam Pan v3 event (general motion or AI type)
5. Tap Playback icon during event stream
6. Note spinning wheel/loading status
7. “MicroSD Card Not Found” message is displayed
8. Select same Cam Pan v3 event (general motion or AI type)
9. Tap Playback icon after event stream ends
10. Note spinning wheel/loading status
11. “MicroSD Card Not Found” message is displayed
    
    

Verify event is properly recorded to SD and appropriately tagged:

1. Start live stream for same Cam Pan v3 as event
2. Tap SD Card icon with iPhone in portrait orientation
3. Swipe up to scroll down and locate event on SD
4. Note motion or AI type icon on timeline
5. Verify event footage on SD properly plays
   
   

Log ID: 1265946

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Update: Resolved as of June 20, 2024