I am currently only have issues with my 2 Cam V3’s. The earliest version of the app that I can verify this issue started on is 2.47.0.b371
I contacted support with this issue, my ticket number is 3419316. I will say that I was originally experiencing issue with all my cameras but now it is only the Cam V3’s.
I am experiencing a loading issue with the thumbnail show. It only loads a few thumbnails (presumably what is loaded when it first starts gathering the thumbnails) but after that it shows more thumbnails on the timeline scrubber but the image only ever stays as the previous loaded thumbnail. I hope that makes sense.
This is happening on both the thumbnail show and timeline within that same UI.
I did previously experience this through the show it’s self (meaning it was just playing the same image again and again while the timeline moved) but I cannot get it to play this time.
I did not experience this issue when it was pre released in beta. This has only been a problem since it was fully released earlier this week.
Log ID 1216628
https://global.discourse-cdn.com/wyze/original/3X/7/a/7a9c1db1fbbb5dbba1147d658d9cc02d95f222b2.mp4
EDIT: I contacted support and gave them a newer log number. I went through troubleshooting steps with them and I got a very short temporary fix. After I removed my camera and reconnected to the app it seemed to work for a few minutes before reverting back to issues with the thumbnail show. They have sent my ticket to the engineers.
My Video Doorbell Pro, Can OG, and Pan v3 are all working correctly