Firmware updates - Released 4/15/2024

So many issues with my Air Purifier now too! On the app is shows the air quality for my city is Moderate, yet when I pull up the Insights page the outdoor pollutants categories all show Good. The AQI number inside the green circle on the main page kind of updates randomly regardless of when it says it last updated. For instance, the AQI has updated a few times on the app, yet below the green circle it says it was last updated 23 minutes ago, which isn’t true. And, seems like it should have been designed to update whenever the app is opened and then it should continue to update in real time while viewing on the app. Oh and now the center AQI number LED on the Air Purifier panel, shows the horizontal LED in the middle of the number is way brighter than the other LED’s.

Nailed it! Case in point, I am on a 500GB capped service. In six days I went through 70GB with only four cameras, two days working remote and about four hours of streaming. I will eat up through those 500GB in no time. When that happens my cameras will be useless.

That is a good news, but it has been six months and no resolution in sight. I think Wyze’s confirmation is just to quiet down pissed off users and move on to develop trivial and useless features in the app.

Well, I’ll bring this back up for you and @WildBill and others in the new AMA!

Feel free to upvote the question if you have Reddit so it’s more likely they address it publicly (priority is given to the most upvoted questions, though they often try to answer a bunch of others too with as much as they can get through in the time allotted:
https://www.reddit.com/r/wyzecam/comments/1g9r1uu/comment/ltbjzn1/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

You’re a Good Man, Charlie Brown!

I voted and thank you kindly sir. I hope Wyze will listen.

You’re welcome. I do what I can to try to represent the community and make sure you all are heard, both publicly like in these AMA’s and behind the scenes where I can. I can’t promise they will always DO what everyone wants for a number of various possible reasons, but I know a ton of feedback is definitely heard and passed on. Even if it’s been passed on in back channels, it can be helpful to ask again publicly in these AMAs to try to get public responses and more public exposure to such issues.

I don’t know about the rest, but I for one would never expect you to promise me anything. Whatever you do is greatly appreciated.

Created yesterday… Air Purifier offline, did a WiFi reset by pressing and holding Auto Mode and Fan Speed buttons until WiFi icon started flashing, went through setup process, generated log. Log ID: 1627970

Will submit an additional log, probably later today, as my units go offline daily.

I’ve got another log. Just reconnected again:

1631226

Thanks. Sent the others. Will provide this one as well and see if there is a status

And another from me:

Log ID: 1631791

@spamoni Another one from me:
1635372

Thanks. Let me see if they need more.

Need more? I can provide multiple logs per day. :grin:

They are working on a fix. I believe the logs sent were sufficient

That’s so good to hear! Both of mine just disconnected again yesterday. Usually it’s just the one in my dining room.

Any Update on this. I have 3 and each one goes out every day.

Same here. 3 units that have the same issue for months now.

I’m still experiencing it, too. No update has fixed it yet.

Any word on this issue?

Have you received any progress updates from Wyze on this?