No I have not. Is your Air Purifiers still going off-line? Mine has been solid.
My two still regularly drop offline
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Can someone please tell us what to do with these now units? Should we just return them as defective due to the last update to the firmware? Iāve tried everything and nothing stops them from disconnecting from my system. I have 3 of these.
Out of the 100+ devices Iāve bought. These worked fine until the last update and there has been nothing done yet to fix them.
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Mine still stops reporting indoor AQI about every 3 to 4 days. Requires a power cycle to get it restarted
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Mine still go offline, too. Frequently.
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At this point Iām thinking a refund is in order. Itās been over 6 months and my āsmart air purifiersā have never once been smart. Itās only temporarily connected to WiFi when I power cycle or readd it to my account. The outdoor aqi has never worked.
The cherry on top: no communication from Wyze.
Iām not one to complain on the forums but at this point Iām not sure what else there is to do to get Wyze to pay attention to this issue. Maybe forcing their hand with refunds is the way to go?
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Over the last year and a half, Wyze exchanged two units for me because of the connectivity and AQI updating issues. It made no difference. It seems like the issue affects numerous customers, and it feels like Wyze is trying to ignore the issue. Hopefully the moderator that assisted in getting the logs submitted can check and let the forum know about any updates.
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Have you had an opportunity to check in with Wyze to see if they are actively working on this? Thanks in advance!
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I have not heard from them. As a forum member, I donāt always get the feedback. I will reach out again and see.
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Thanks very much.
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